Privacy Policy & EULA

Game and Official Website

Privacy Policy

Last Updated: July 14, 2022

Thank you for using our products and services! We respect your concerns about privacy and appreciate your trust and confidence in us.

Here is a summary of the information contained in this privacy policy (“Privacy Policy”). This summary is to help you navigate the Privacy Policy and it is not a substitute for reading everything! You can use the hyperlinks below to jump directly to particular sections.

What information do we need to provide Bloodhunt and the Official Website?

If you register an account to use Bloodhunt then we will need some information from you such as your email, language, region, username, password, IP address and OpenID to set this up. We also collect other information, including your region details, IP address and device and log information to personalise the gaming experience and enable Bloodhunt features, or participate in Bloodhunt. If you use the Official Website then we will need some information from you such as your email address, browser language, country to enable the Official Website features and allow if you to sign up to our newsletter and advertising with your consent.

How will we use your information?

We use your information to provide the many functions in Bloodhunt and the Official Website and to improve Bloodhunt and the Official Website. We do not share your information with any third parties, except where we need to in order to provide Bloodhunt (e.g. to host your data in the cloud, to sign you up to our newsletters (with your consent), for customer support, analytics and advertising purposes) and the Official Website, or where we are instructed to by a court, authority or compelled by law.

Who do we share your information with?

We use some third parties to help us deliver the best possible experience (e.g. to host your data in the cloud, to sign you up to our newsletters (with your consent), for customer support, analytics and advertising purposes). When we use a third party, we only do this to process or store your information for the purposes described in this Privacy Policy. We also have affiliates around the world who help us deliver Bloodhunt and the Official Website, and we may be required by a court or legal obligation to disclose certain information in some circumstances.

Where do we process your information?

Our servers for Bloodhunt are located in the United States and Singapore, and in the United States for the Official Website. Your information can be accessed from outside of where you live by our support, engineering and other teams around the world, including Singapore, United States and Sweden. Your data will also be processed by our third party partners in Bulgaria, Ireland, Singapore, Sweden, and the United States.

How long do we keep hold of your information?

Unless otherwise specified in this Privacy Policy, we generally retain your information for the lifetime of your use of Bloodhunt, the Official Website and your Sharkmob account unless you request to delete your Sharkmob account or such data, in which case, the data will be deleted within 30 days upon your request.

How can I exercise my rights over my information?

You may have certain rights with respect to your information, such as rights of access, to receive a copy of your data, or to delete your data or restrict or object to our processing of your data.

How to get in touch with us

If you have any questions about anything in this Privacy Policy, or want to exercise any rights you may have, please visit www.bloodhunt.com or contact us at privacy@sharkmob.com.

How will we notify you of changes?

Changes to this Privacy Policy will be posted in our Privacy Policy online. Please check this page frequently to see if there are any updates or changes to this Privacy Policy.

Contact Information

Data Controller: Sharkmob AB | Email: Privacy@sharkmob.com

Welcome to the Bloodhunt and the Official Website!

This Privacy Policy explains the when, how and why when it comes to the processing of your personal information in connection with the Vampire: The Masquerade - Bloodhunt Game (the “Bloodhunt”) and official website [www.bloodhunt.com] (the “Official Website”) and sets out your choices and rights in relation to that information. Please read it carefully – it is important for you to understand how we collect and use your information, and how you can control it.

If you do not agree to the processing of your personal information in the way this Privacy Policy describes, please do not provide your information when requested and stop using Bloodhunt and the Official Website. By using Bloodhunt and the Official Website you are acknowledging our rules regarding your personal information as described in this Privacy Policy.

Bloodhunt and the Official Website have been developed by Sharkmob AB (“we”, “us”, “our”).

For the purpose of data protection laws, the data controller of your personal information in relation to Bloodhunt and the Official Website is Sharkmob AB. The registered address of Sharkmob AB is Stortorget 11, 211 22 Malmö, Sweden.

Please reach out to us if you have any questions or concerns regarding the processing of your personal information: you can contact us anytime at Privacy@sharkmob.com.

Our representatives for data protection purposes in certain jurisdictions are as follows:

Korean representative, address and contact details:

Kite Bird Yuhan Hoesa

25F, 55, Sejong-daero, Jung-gu, Seoul (Taepyeongro 2-ga)

koreanlocalrep_sharkmob@proximabeta.com

Serbian representative, address and contact details:

Karanovic & Partners o.a.d. Beograd

Resavska 23, Belgrade, 11000, Serbia

local.representative@karanovicpartners.com

Turkish representative, address and contact details:

Özdağıstanli Ekici Avukatlık Ortaklığı.

Varyap Meridian Grand Tower ABlok Al Zambak Sok No: 2 K: 32 D. 270 Ataşehir Istanbul Turkey

localdatarep_sharkmob@iptech-legal.com

The Types of Personal Information We Use

This section describes the different types of personal information we collect from you and how we collect it. If you would like to know more about specific types of data and how we use that data, please see the section entitled “How We Use Your Personal Information” below.

The following is a high-level summary of the types of personal information we use:

a. Information you provide to us (either directly or through a third party)

Bloodhunt

Bloodhunt account registration, log-in and management: Email address, verification code, language, region, username, password, IP address, OpenID, user ID, token, date and version of privacy policy agreed, date and version of terms of service agreed;
Bloodhunt account friends list: UID, token, username;
Log-in (via Steam): When you choose to log into Bloodhunt with your Steam account, we import information from your connected social media account in order to set up your profile. This will include your user ID/token, OpenID, nickname, profile picture (if any) and number of Steam friends relating to you and your Steam friends;
Voice chat (if you use voice chat in Bloodhunt): IP address, session statistics;
Newsletter sign-up: Operating system, browser language, country, IP address, sign-up date, email address, consent to email marketing, vampire type, battle statistics;
Simple email service (AWS SES): Email address;
Email service management: First login (date), time from first login, last login (date), time from last login, login record (yes/no), registration time, country, language, receiving subscription email address;
Customer support information (Zendesk): First name, last name, email address;
Data collection and reporting (APAS): We will collect your locational details (including region country, province, city), carrier ID and device information (including application version, battery level, Wi-Fi strength, available space, network type, operating system version, platform, device language, screen DPI, device resolution, brand, manufacturer, device model, RAM, ROM and CPU information);
Game data (including log information): OpenID, IP address (only kept in aggregated format for server improvement), device model, details of platform, geographic ranking (manually selected by you), game play statistics (including levels and scores); and
Text chat data: Chat data, anonymous ID, identity information (including username, platform, comment time, comment content and judgement score).

Official Website

Newsletter sign-up information: Operating system, browser, browser language, country (based on IP address of user), consent agreement from users, vampire type assigned to user, age, IP address, sign-up date, email address; and
Marketing data: Email address, transactional email delivery history (with timestamp, recipient email address, email body etc.).

b. Information about you generated as part of Bloodhunt and the Official Website

Bloodhunt

We automatically collect certain data from you when you use Bloodhunt, namely:

Customer service data: When you choose to use our Customer Service, we will collect information such as your Open ID and gameplay information (including account ban duration, reasons for account ban, reason for account silence, silence time, item ID, number of items sent to player or deleted from player package, email subject sent to player, email content sent to player, silence start and end times);

Game behaviour data: Identity information (including OpenID, Country and Role ID), login information (including login time, online time and play-mode) and payment information (including purchase time, purchase value, purchase items information, in-game currency balance collected on an aggregate level) which is not processed by us but by a third party payments provider;

Security: Security-related information (including a list of hack or cheating software, in-game screen information), device information (including device operation system settings, device information including brand, model, CPU structure, CPU model, kernel version, resolution, application package of hack software and available memory) and information about your internet connection including if applicable the Wi-Fi name and a list of installed and running apps;

Crash information (Sentry): IP address, game directory;

Payment information (via Steam): OpenID, ZoneID, OrderID, purchase time, purchase value, purchase items information, SteamID, language;

Payment information (via PS5): Playstation online ID, log-in data, number of tokens (in-game currency) spent, item purchased, time of purchase;

Epic Anti-Cheating SDK: IP address, Game identifiers (OpenID), hardware device information and identifiers (e.g. serial numbers), information about the running operating system, information about game-related and operating-system-related files and memory, information about running processes, drivers and other executable code; and

Tracking data (via Tracker.gg): Battle Statistics including date and time played, Player Statistics including date and time played, Game identifiers (open ID), Player ID

Official Website

We automatically collect certain data from you when you use Bloodhunt, namely:

Advertising information: Masked IP, user-agent, HTTP referrer, first party cookies that track web page interaction, advertising signals, demographic information.

Cookies

We use cookies and other similar technologies (e.g. web beacons, log files, scripts and eTags) (“Cookies”) to enhance your experience using Bloodhunt and the Official Website. Cookies are small files which, when placed on your device, enable us to provide certain features and functionalities.

Children

Children must not use Bloodhunt and the Official Website for any purpose.

By children, we mean users under the age of 18 years old; or in the case of a country or region where the minimum age for processing personal information differs, such different age. For users located in certain countries and regions we have listed the relevant minimum age below.

Algeria 19

Argentina 18

Australia 18

Bangladesh 18

Brazil 18

Colombia 18

Cambodia 18

Canada 13

Egypt 18

European Economic Area/ Switzerland 16

Hong Kong 18

India 18

Indonesia 21

Japan 18

Kingdom of Saudi Arabia 15

Kuwait 21

Macau 18

Malaysia 18

Mexico 18

Morocco 18

Myanmar 18

New Zealand 16

Philippines 18

Qatar 18

Republic of Korea 14

Russia 14

Singapore 18

South Africa 18

Sri Lanka 18

Taiwan 20

Thailand 20

Tunisia 18

Turkey 18

United Arab Emirates 21

United Kingdom 13

United States 13

Vietnam 16

We do not knowingly collect personal information from children under these ages for any purpose. If you believe that we have personal information of a child under these ages, please contact us at Privacy@sharkmob.com and we will delete such information.

How We Use Your Personal Information

This section provides more detail on the types of personal information we collect from you, and why. For users who live in the United Kingdom, the European Economic Area, Switzerland or Turkey (“Relevant Jurisdiction”), it also identifies the legal basis under which we process your data.

Bloodhunt

Bloodhunt account registration, log-in and management: Email address, verification code, language, region, username, password, IP address, OpenID, user ID, token. We use this information to allow you to log into your account for Bloodhunt in accordance with your request. This is necessary to perform our contract with you to provide Bloodhunt, date and version of privacy policy agreed, date and version of terms of service agreed.

Bloodhunt account friends list: UID, token, username. We use this information to display what friends are playing in game and to provide the voice chat function. This is necessary to perform our contract with you to provide the voice chat function in Bloodhunt.

Log-in (via Steam): When you choose to log into Bloodhunt with your Steam account, we import information from your connected social media account in order to set up your profile. This will include your user ID/token, OpenID, nickname, profile picture (if any) and number of Steam friends relating to you and your Steam friends. We use this information to allow you to log into your account for Bloodhunt in accordance with your request. This is necessary to perform our contract with you to provide Bloodhunt.

Voice chat (if you use voice chat in Bloodhunt): IP address, session statistics. We use this information to allow you to use VOIP in accordance with your request. This is necessary to perform our contract with you to provide the voice chat function in Bloodhunt

Newsletter sign-up: Operating system, browser language, country, IP address, sign-up date, email address, consent to email marketing, vampire type, battle statistics. We use this information to notify you of the latest news of Bloodhunt. We collect this information after you have consented to such processing of information.

Simple email service (AWS SES): Email address. We use this information to notify you of the latest news of Bloodhunt. We collect this information after you have consented to such processing of information.

Email service management: First login (date), time from first login, last login (date), time from last login, login record (yes/no), registration time, country, language, receiving subscription email address. We use this information to maintain our relationship with you and to solve customer support queries via email. This is necessary to perform our contract with you and to assist you with customer support queries regarding Bloodhunt.

Customer support information (Zendesk): First name, last name, email address. We use this information as a customer service support tool to support the customer service functionality provided by Pontica Solutions.

Data collection and reporting (APAS): We will collect your locational details (including region country, province, city), carrier ID and device information (including application version, battery level, Wi-Fi strength, available space, network type, operating system version, platform, device language, screen DPI, device resolution, brand, manufacturer, device model, RAM, ROM and CPU information). We use this information for user acquisition purposes and to monitor the effectiveness of our advertisements via analytics. We have a legitimate interest to process this information to monitor the effectiveness of our advertisements.

Game data (including log information): OpenID, IP address (only kept in aggregated format for server improvement), device model, details of platform, geographic ranking (manually selected by you), game play statistics (including levels and scores). We use this information to identify you in Bloodhunt logs and to allow you to connect to Bloodhunt. This is necessary to perform our contract with you to provide Bloodhunt.

Text chat data: Chat data, anonymous ID, identity information (including username, platform, comment time, comment content and judgement score). We use this information to facilitate the posting of your communications with other users. This is necessary to perform our contract with you to provide the text chat function in Bloodhunt.

Customer service data: When you choose to use our Customer Service, we will collect information such as your Open ID and gameplay information (including account ban duration, reasons for account ban, reason for account silence, silence time, item ID, number of items sent to player or deleted from player package, email subject sent to player, email content sent to player, silence start and end times). We use this information to improve Bloodhunt, including the functionality of Bloodhunt; and to provide troubleshooting such as addressing and remediating technical issues and bugs. This is necessary to perform our contract with you to provide Bloodhunt and to assist you with customer support queries regarding Bloodhunt.

Game behaviour data: Identity information (including OpenID, Country and Role ID), login information (including login time, online time and play-mode) and payment information (including purchase time, purchase value, purchase items information, in-game currency balance). We use this information in order to improve the game experience and features so you can enjoy the game. We collect payment information (via Steam) on an aggregate level to adapt the game and our in-game offerings to provide a great game experience, maximize revenue and to allow you to make payments through a third party payments platform. We have a legitimate interest to process this information to improve the game experience.

Security data: Security-related information (including a list of hack or cheating software, in-game screen information), device information (including device operation system settings, device information including brand, model, CPU structure, CPU model, kernel version, resolution, application package of hack software and available memory) and information about your internet connection including if applicable the Wi-Fi name and a list of installed and running apps. We use this information in order to secure your use of Bloodhunt. This is necessary to perform our contract with you to provide Bloodhunt.

Crash information (Sentry): IP address, game directory. We use this information in order to improve the game experience and features so you can enjoy the game. We collect this information after you have consented to such processing of information.

Payment information (via Steam): OpenID, ZoneID, OrderID, purchase time, purchase value, purchase items information, SteamID, language. We use this information in order to process your payment in accordance with your request to perform our contract with you to provide Bloodhunt.

Payment information (via PS5): Playstation online ID, log-in data, number of tokens (in-game currency) spent, item purchased, time of purchase. We use this information in order to process your payment in accordance with your request to perform our contract with you to provide Bloodhunt.

Epic Anti-Cheating SDK: IP address, Game identifiers (OpenID), hardware device information and identifiers (e.g. serial numbers), information about the running operating system, information about game-related and operating-system-related files and memory, information about running processes, drivers and other executable code. We use this information to detect cheating behaviour and improve your game experience. We have a legitimate interest to process this information to combat cheating and improve the game experience.

Tracking data (via Tracker.gg): Battle Statistics including date and time played, Player Statistics including date and time played, Game identifiers (open ID), Player ID. We use this information to generate and publish users’ in-game stats on the leader board, as requested by many of our users. We have a legitimate interest to process this information to improve the game experience.

Official Website

Marketing data: Email address, transactional email delivery history (with timestamp, recipient email address, email body etc.). We use this information in order to contact users for marketing purposes. We collect this information with your consent.

Newsletter sign-up information: Operating system, browser, browser language, country based on IP, consent agreement, vampire type assigned to user, players’ age, IP address, sign-up date, email address. We use this information to send promotional emails and marketing messages. We collect this information with your consent.

Advertising information: Masked IP, user-agent, HTTP referrer, pseudonymous first party cookies that tracks web page interaction, advertising signals, demographic information. We use this information in order to provide targeted advertising to users. We collect this information with your consent.

How We Store and Share Your Personal Information

Our corporate group operates around the world. Pursuant to our contract with you to provide you with Bloodhunt and the Official Website, your personal information will be processed on servers that may not be located where you live. No matter where our servers are located, we take appropriate measures to safeguard your rights in accordance with this Privacy Policy. Our servers for Bloodhunt are located in the United States and Singapore, and in the United States for the Official Website.

In addition, your information can be accessed from outside of where you live by our support, engineering and other teams around the world, including Bulgaria, Ireland, Singapore, Sweden, and the United States.

By selecting “accept”, you consent to the cross-border transfer of your information to any country where we or our partners have databases or affiliates and, in particular, to Bulgaria, Ireland, Singapore, Sweden, and the United States.

Only where necessary will we share your personal information with third parties. Situations where this occur are:

Third parties that provide services in support of Bloodhunt and the Official Website, including to provide cloud server space to process the information identified in this policy on a cloud server, to sign you up to our newsletters with your consent (AWS), to provide you with crash report services, providing customer support services, process gameplay statistics for analytics purposes, to improve gameplay, to process payments (such as via Steam or PS5), to generate and publish users’ in-game stats on the leader board, and to provide targeted advertising (such as via Google Analytics). All companies providing services for us are prohibited from retaining, using, or disclosing your personal information for any purpose other than providing us with their services.
Companies within our corporate group who process your personal information in order to operate Bloodhunt and the Official Website, to sign you up to our newsletters with your consent and notify you of the latest news of Bloodhunt, and conduct surveys for us. All related group companies may only use your personal information in accordance with this Privacy Policy.

Regulators, judicial authorities and law enforcement agencies, and other third parties for safety, security, or compliance with the law. There are circumstances in which we are legally required to disclose information about you to authorities, such as to comply with a legal obligation or processes, enforce our terms, address issues relating to security or fraud, or protect our users. These disclosures may be made with or without your consent, and with or without notice, in compliance with the terms of valid legal process such as a subpoena, court order, or search warrant. We are usually prohibited from notifying you of any such disclosures by the terms of the legal process. We may seek your consent to disclose information in response to a governmental entity’s request when that governmental entity has not provided the required subpoena, court order, or search warrant. We may also disclose your information to:
- enforce our terms and conditions and other agreements, including investigation of any potential violation thereof;
- detect, prevent or otherwise address security, fraud or technical issues; or
- protect the rights, property or safety of us, our users, a third party or the public as required or permitted by law (exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction).
A third party that acquires all or substantially all of us or our business. We may also disclose your information to third parties if we either: (a) sell, transfer, merge, consolidate or re-organise any part(s) of our business, or merge with, acquire or form a joint venture with, any other business, in which case we may disclose your data to any prospective buyer, new owner, or other third party involved in such change to our business; or (b) sell or transfer any of our assets, in which case the information we hold about you may be sold as part of those assets and may be transferred to any prospective buyer, new owner, or other third party involved in such sale or transfer.

The Security of Your Personal Information

We are committed to maintaining the privacy and integrity of your personal information no matter where it is stored. We have information security and access policies that limit access to our systems and technology, and we protect data through the use of technological protection measures such as encryption.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will implement and maintain reasonable measures to protect your personal information, we cannot guarantee the security of the information transmitted through Bloodhunt and the Official Website or otherwise via the Internet; any transmission is at your own risk.

Data Retention

We do not keep your data for longer than is necessary unless we are required to do so under law. For further details on how long we keep your data, please refer to the time periods set out below.

Bloodhunt

Bloodhunt account registration, Bloodhunt account log-in, Bloodhunt account management, Bloodhunt account friend list. log-in and payment information (via Steam), -payment information (via PS5) and Epic Anti-Cheating SDK information, and tracking data are stored for the duration of your use of Bloodhunt (unless a deletion request is received in which case data is deleted within 30 days).

Voice chat (if you use voice chat in Bloodhunt) is stored for 90 days before automatic deletion (unless a deletion request is received in which case data is deleted within 30 days).

Newsletter sign-up is stored for 30 days before deletion.

Email service management is stored for the duration of your use of Bloodhunt (unless a deletion request is received in which case data is deleted within 30 days).Customer service (Bloodhunt) data is stored for the duration of your use of Bloodhunt (unless a deletion request is received in which case data is deleted within 30 days). Where you do not request for account deletion, your data will be retained for 5 years.

Data collection and reporting (APAS) is stored for 7 days before automatic deletion.

Game data (including log information) is stored for the duration of your use of Bloodhunt (unless a deletion request is received in which case data is deleted within 30 days).

No text chat data is stored.

Customer service (Bloodhunt) data is stored for the duration of your use of Bloodhunt (unless a deletion request is received in which case data is deleted within 30 days). Where you do not request for account deletion, your data will be retained for 5 years.

Game behaviour data is stored for the duration of your use of Bloodhunt (unless a deletion request is received in which case data is deleted within 30 days).

Security data is stored for 90 days (unless a deletion request is received in which case data is deleted within 30 days) with the exception of the following:

- Malicious files: Stored for 3 years.

- Hardware information, cheat tool monitoring, player identification, game operations data, and troubleshooting logs: stored for 30 days.

- File sample collection and memory sample collection: stored for 7 days and then automatically deleted if the same sample information does not re-appear. If it is identified as a malicious file, however, it is stored for 3 years.

- Malicious game memory samples: Stored for 10 years (together with the associated account-ID, date of registration and in-game user behaviour).

- For confirmed non-malicious files: Stored for 60 days

- For users' file MD5 records: Stored for 90 days.

- Actions, status collection, trail collection: Stored for 90 days.

- In-game process information and system information: Stored for 10 years and then manually deleted.

- Security authentication: Stored for 730 days and then automatically deleted.

Crash information (Sentry) is stored for 90 days before automatic deletion. If we are required to retain your information beyond the retention periods set out above, for example to comply with applicable laws, we will store it separately from other types of personal information. Official Website

Marketing data and newsletter sign-up information is stored for the duration of your use of the Official Website (unless a deletion request is received in which case data is deleted within 30 days).

Advertising information is stored for 26 months.

Your Rights

Some jurisdictions’ laws grant specific rights to Bloodhunt and Official Website users, which are set out in this section.

This section entitled “Your Rights” applies to users that are located in the Relevant Jurisdictions. If you are located in a territory outside a Relevant Jurisdiction, please refer to the Supplemental Jurisdiction-Specific Terms for an overview of your rights and how these can be exercised.

The sub-sections entitled “Access”, “Correction”, and “Erasure” also apply to users that are located in Canada, Argentina, India and Russia.

The sub-section entitled “Advertising” also apply to users that are located in Hong Kong, Macau, Japan, Malaysia, Singapore, Korea, Thailand, United States, Canada, Australia, New Zealand, Argentina, Brazil, Cambodia, Egypt, India, Indonesia, Laos, Maldives, Mexico, Morocco, Myanmar, Philippines, Russia, Sri Lanka, Taiwan, Turkey, UAE, Saudi Arabia and Vietnam.

You have certain rights in relation to the personal information we hold about you, depending on where you are located. Some of these only apply in certain circumstances (as set out in more detail below). We must respond to a request by you to exercise those rights without undue delay and at least within one month (though this may be extended by a further two months in certain circumstances). To exercise any of your rights, please visit www.bloodhunt.com or contact us at Privacy@sharkmob.com.

Access

You have the right to access personal information we hold about you, how we use it, and who we share it with. If you want to access the information we are holding about you, please visit www.bloodhunt.com or contact us at Privacy@sharkmob.com.

Portability

You have the right to receive a copy of certain personal information we process about you. This comprises any personal information we process on the basis of your consent or pursuant to our contract with you (e.g. game data), as described above in the section “How we use your personal information”. You have the right to receive this information in a structured, commonly used and machine-readable format. You also have the right to request that we transfer that personal information to another party, with certain exceptions. We will provide further information to you about this if you make such a request.

If you wish for us to transfer such personal information to a third party, please ensure you detail that party in your request. Note that we can only do so where it is technically feasible. Please note that we may not be able to provide you with personal information if providing it would interfere with another’s rights (for example, where providing the personal information we hold about you would reveal information about another person or our trade secrets or intellectual property).

Correction

You have the right to correct any of your personal information we hold that is inaccurate. If you believe we hold any personal information about you and that information is inaccurate, please visit www.bloodhunt.com or contact us at Privacy@sharkmob.com.

Erasure

You can delete your account, or remove certain personal information, by visiting www.bloodhunt.com or contacting us at Privacy@sharkmob.com.

We may need to retain personal information if there are valid grounds under data protection laws for us to do so (for example, for the defence of legal claims or freedom of expression) but we will let you know if that is the case. Where you have requested that we erase personal information that has been made available publicly on the Service and there are grounds for erasure, we will use reasonable steps to try to tell others that are displaying the personal information or providing links to the personal information to erase it too.

Restriction of Processing to Storage Only

You have a right to require us to stop processing the personal information we hold about you other than for storage purposes in certain circumstances. Please note, however, that if we stop processing the personal information, we may use it again if there are valid grounds under data protection laws for us to do so (for example, for the defence of legal claims or for another’s protection). As above, where we agree to stop processing the personal information, we will try to tell any third party to whom we have disclosed the relevant personal information so that they can stop processing it too.

Objection

You have the right to object to our processing of your personal information. We will consider your request in other circumstances as detailed below by contacting us at Privacy@sharkmob.com.

To the extent provided by applicable laws and regulations, you may withdraw any consent you previously provided to us for certain processing activities by visiting www.bloodhunt.com or contacting us at Privacy@sharkmob.com. Where consent is required to process your personal information, if you do not consent to the processing or if you withdraw your consent we may not be able to deliver the expected service.

Announcements

We may from time to time send you announcements when we consider it necessary to do so (for example, when we temporarily suspend access to the Service for maintenance, or security, privacy or administrative-related communications). You may not opt-out of these service-related announcements, which are not promotional in nature.

Advertising

You may choose to stop receiving personalised advertising or marketing promotions from us when using the Service by selecting the unsubscribe button in our newsletter, or you can contact us at Privacy@sharkmob.com.

Contact & Complaints

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to Privacy@sharkmob.com.

In the event that you wish to make a complaint about how we process your personal information, please contact us in the first instance at Privacy@sharkmob.com and we will endeavour to deal with your request as soon as possible. This is without prejudice to your right to launch a claim with the data protection authority in the country in which you live or work where you think we have infringed data protection laws.

Changes

If we make any material changes to this Privacy Policy we will post the updated Privacy Policy here. Please check this page frequently to see if there are any updates or changes to this Privacy Policy.

Language

Except as otherwise prescribed by law, in the event of any discrepancy or inconsistency between the English version and local language version of this privacy policy, the English version shall prevail.

SUPPLEMENTAL TERMS – JURISDICTION-SPECIFIC

Some jurisdictions’ laws contain additional terms for Bloodhunt and Official Website users, which are set out in this section.

If you are a user located in one of the jurisdictions below, the terms set out below under the name of your jurisdiction apply to you in addition to the terms set out in our Privacy Policy above.

Algeria

By using Bloodhunt and the Official Website, you give us your consent for the collection, storage, treatment and use of your personal information, and transfer of your personal information to a third party (local cloud providers to back up your data or our affiliates around the world to help us deliver Bloodhunt and the Official Website) located in Bulgaria, Ireland, Singapore, Sweden, and the United States (as described in the Privacy Policy) where it is manually and electronically treated.

Argentina

Your rights

If you are dissatisfied with our response to your request for access to, correction, or erasure of your personal information or your privacy complaint in respect of your personal information, you may contact the Agency for Access to Public Information at: Av. Pte. Gral. Julio A. Roca 710, Piso 2°, Ciudad de Buenos Aires (Telephone: +5411 3988-3968 or email: datospersonales@aaip.gob.ar).

Data transfers

While we take reasonable steps to ensure that third party recipients of your personal information comply with privacy laws that are similar to those of your jurisdiction, by providing us your personal information and by using Bloodhunt and the Official Website, you consent to the transfer of your personal information to a jurisdiction where privacy laws may not offer the same level of protection as the laws that may apply in Argentina.

Australia

Overseas Recipients

We take reasonable steps to ensure that third party recipients of your personal information located outside Australia handle your personal information in a manner that is consistent with Australian privacy laws. However, you acknowledge that we do not control, or accept liability for, the acts and omissions of these third-party recipients.

Access

You have the right to access personal information we hold about you, how we use it, and who we share it with. You can access the personal information you have made available as part of your account by logging into your account. If you believe we hold any other personal information about you, please contact us at Privacy@sharkmob.com.

Correction

You have the right to correct any of your personal information we hold that is inaccurate. You can access the personal information we hold about you by logging into your account. If you believe we hold any other personal information about you and that information is inaccurate, please contact us at Privacy@sharkmob.com.

Children

If you are under the age of 18 you should not register an account on and use Bloodhunt or the Official Website.

Transacting Anonymously

Where practicable, we will give you the option of not identifying yourself or using a pseudonym when registering an account on or using Bloodhunt and the Official Website. You acknowledge that if you do not provide us with your personal information, we may be unable to provide you with access to certain features or sections of Bloodhunt and the Official Website, including social media integration and purchases.

Your Rights

If you are dissatisfied with our response to your request for access to, or correction of, your personal information or your privacy complaint in respect of your personal information, you may contact the Office of the Australian Information Commissioner (Telephone +61 1300 363 992 or email enquiries@oaic.gov.au).

Data Transfers

While we take reasonable steps to ensure that third party recipients of your personal information comply with privacy laws that are similar to those of your jurisdiction, you acknowledge and agree that we cannot control the actions of third party recipients and so cannot guarantee that they will comply with those privacy laws.

Bangladesh

Agreement

By accepting this Privacy Policy, you expressly state that you authorize us to collect, use, store, and process your personal data, including, disclosing to third parties, to the extent provided by this Privacy Policy. By selecting “accept”, you consent to the cross-border transfer of your information to any country where we have databases or affiliates and, in particular, to Bulgaria, Ireland, Singapore, Sweden, and the United States.

Age Restriction

In order to use Bloodhunt and the Official Website, you represent that you are at least 18 years old and, therefore, legally capable of entering into binding contracts.

Brazil

This section applies to users located in Brazil:

Consent Revocation

Whenever we use your personal information based on your consent, you may revoke consent that you have previously given for the collection, use and disclosure of your personal information, subject to contractual or legal limitations. To revoke such consent, you may terminate your account on www.bloodhunt.com or you can contact Privacy@sharkmob.com. This may affect our provision of Bloodhunt and the Official Website to you.

Parental and Guardian Consent

If you are under the age of 18, you should not use Bloodhunt and the Official Website for any purpose. We do not knowingly collect personal information from any children under the age of 18. Please contact our Data Protection Officer if you believe we have any personal information from any children under the age of 18– we will promptly investigate (and remove) such personal information.

BY ACCEPTING THIS PRIVACY POLICY, YOU EXPRESSLY STATE THAT YOU AUTHORIZE US TO COLLECT, USE, STORE, AND PROCESS YOUR PERSONAL INFORMATION, INCLUDING, DISCLOSING TO THIRD PARTIES, TO THE EXTENT PROVIDED BY THIS PRIVACY POLICY

California

This section applies to California residents covered by the California Consumer Privacy Act of 2018 (“CCPA”).

Collection and Disclosure of Personal Information

Over the past 12 months, we have collected and disclosed the following categories of personal information from or about you or your device:

Identifiers, such as your email address, verification code, language, region, username, password, IP address and OpenID. This information is collected directly from you.
Internet or other electronic network activity information, such as your information regarding your use of Bloodhunt and the Official Website, and other Device Information as described in the main Privacy Policy. This information is collected directly from you and your device.

We collect your personal information for the following purposes:

To provide you with Bloodhunt and the Official Website, maintaining your account, providing customer service, track your payments information (including purchase time, purchase value, purchase items information, in-game currency balance).
To improve our services, including the functionality of Bloodhunt and the Official Website.
For security and verification purposes, including to prevent and detect fraudulent activity.
To address and remediate technical issues and bugs.

For additional information about what each type of personal information is used for, see this chart in the main portion of the Privacy Policy.

We disclose personal information to the following types of entities:
Other companies within our corporate group who process your personal information in order to operate Bloodhunt and the Official Website.
Other companies that provide services on our behalf in support of Bloodhunt and the Official Website and who are prohibited by contract from retaining, using, or disclosing personal information for any purpose other than for providing their services to us.
Regulators, judicial authorities and law enforcement agencies.
Entities that acquire all or substantially all of our business.

In the past 12 months, we have not sold Personal Information of California residents within the meaning of “sold” in the CCPA.

Rights under the CCPA

If you are a California resident, you have the right to:

Request we disclose to you free of charge the following information covering the 12 months preceding your request:
- Categories of personal information about you that we collected;
- Categories of sources from which the personal information was collected;
- the purpose for collecting personal information about you;
- Categories of third parties to whom we disclosed personal information about you and Categories of personal information that was disclosed (if applicable) and the purpose for disclosing the personal information about you; and
- the specific pieces of personal information we collected about you;
Request we delete personal information we collected from you, unless CCPA recognizes an exception; and
Be free from unlawful discrimination for exercising your rights including providing a different level or quality of services or denying goods or services to you when you exercise your rights under the CCPA.

We aim to fulfil all verified requests within 45 days pursuant to the CCPA. If necessary, extensions for an additional 45 days will be accompanied by an explanation for the delay.

How to Exercise Your Rights

First, you may wish to log into your account and manage your data from there. If you are a California resident to whom the CCPA applies, you may also exercise your rights, if any, regarding other data by contacting us at Privacy@sharkmob.com.

Canada

If you are located in Canada and wish to obtain written information about our policies and practices with respect to our service providers located outside Canada, you may contact us at Privacy@sharkmob.com. Our privacy experts who monitor this email address are also able to answer any questions users may have about the collection, use, disclosure or storage of personal information by our service providers.

Where we use service providers who might have access to your personal information, we require them to have privacy and security standards that are comparable to ours. We use contracts and other measures with our service providers to maintain the confidentiality and security of your personal information and to prevent it from being used for any purpose other than as provided in this Privacy Policy.

Colombia

Language

This Privacy Policy is provided in Spanish for users located in Colombia. In case of dispute, the Spanish version of this Privacy Policy shall prevail.

How We Use Your Personal Information

From the entry into force of this Privacy Policy, at the time of the collection of your personal data, we will request your prior authorization, by informing you about the specific purposes of the processing of your personal data for which such consent is obtained under the Privacy Policy.

Your authorization may be expressed (i) by writing, (ii) orally or (iii) through unequivocal conducts that allow us to reasonably conclude that your authorization was granted, such as the act of accepting the Privacy Policy. We may keep evidence of said authorizations, while respecting the principles of confidentiality and privacy of information.

Your Rights

As a data subject you have certain rights, including (i) to access, update and rectify your personal data; (ii) to request a copy of the consent you have given us; (iii) to be informed about how we have processed your personal data; (iv) to file claims before your country’s data protection authority; (v) to revoke the consent you have given us to process your personal data, unless the processing is based on compelling legitimate grounds or is needed for legal reasons; (vi) to ask for the suppression of your personal data (right to erasure); and (vii) to freely access your information.

You can contact us if you want to exercise any of these rights through our contact information in the section ‘Contact & Complaints’ of this Privacy Policy.

Proceedings For The Exercise Of Your Rights

Queries (rights to access): You can file queries regarding the processing of your personal data by us. Queries will be attended to within a maximum term of ten (10) business days from the date of receipt. When it is not possible to attend the query within the said term, you will be informed of the reasons for the delay and we will indicate the date on which the consultation will be attended to, which may, in no case, exceed five (5) business days following the expiration of the first term.
Claims (right to correction and erasure): You have the right to file claims in relation to the processing of your personal data by clearly describing the facts that give rise to your claim. The term to attend to the claim will be fifteen (15) business days from the date of receipt. When it is not possible to attend to the claim within the said term, you will be informed of the reasons for the delay and the date on which the claim will be handled, which may, in no case, exceed eight (8) business days following the expiration of the first term.

Egypt

By selecting “accept” or by proceeding with the sign up process, you acknowledge that you have read, understood, and consented to this Privacy Policy. If you do not consent to this Privacy Policy, you must not participate in Bloodhunt and the Official Website.

You are acknowledging your consent to the processing, storage, and cross-border transfer for your personal data. The cross border transfer may occur to any country in which we have databases or affiliates, in particular Bulgaria, Ireland, Singapore, Sweden, and the United States.

You also acknowledge your consent to receiving marketing messages from us, whether through e-mails or pop-ups or other such means.

If you are a new user, you have seven days to inform us of any objection you may have to this Privacy Policy .

As an Egyptian data subject, you have certain rights under the Egyptian Personal Data Protection Law.

France

Your Rights

Instructions for the processing of your personal data after your death

You have the right to provide us with general or specific instructions for the retention, deletion, and communication of your personal data after your death.

The specific instructions are only valid for the processing activities mentioned therein and the processing of these instructions is subject to your specific consent.

You may amend or revoke your instructions at any time.

You may designate a person responsible for the implementation of your instructions. This person will be informed of your instructions, in the event of your death, and be entitled to request their implementation from us. In the absence of designation or, unless otherwise provided for, in the event of the death of the designated person, their heirs will have the right to be informed of your instructions and to request their implementation from us.

When you wish to make such instructions, please visit www.bloodhunt.com or contact us at Privacy@sharkmob.com.

Hong Kong

As a Hong Kong data subject you have legal rights in relation to the personal information we hold about you (to the extent permitted under applicable laws and regulations).

You are entitled to make a subject access request to receive a copy of the data we process about you, a data correction request as well as a right to reject to the use of your personal data for direct marketing purposes. A fee may be chargeable by us for complying with a data access request.

India

Age Restrictions

You should not use Bloodhunt and the Official Website if you are under the age of 18 years.

Sensitive Personal Information

Sensitive Personal Information under local law includes passwords, financial information (such as bank account, credit card, debit card or other payment instrument details), biometric data, physical or mental health, sex life or sexual orientation, and/or medical records or history, but does not include information available in the public domain, or provided under Indian laws, including the Right to Information Act, 2005.

Sharing Of Your Sensitive Personal Information

Where we permit any third parties to collect and use Sensitive Personal Information, we shall use reasonable measures to ensure that the third parties do not further disclose the Sensitive Personal Information to the extent required by applicable laws.

Withdrawal Of Consent

To the extent provided by applicable laws and regulations, you may withdraw any consent you previously provided to us for certain processing activities by visiting www.bloodhunt.com or contacting us at Privacy@sharkmob.com. Where consent is required to process your personal information, if you do not consent to the processing or if you withdraw your consent, we may not be able to deliver the expected service.

Indonesia

Consent

By accepting and consenting to this Privacy Policy, you agree that we may collect, use and share your personal information in accordance with this Privacy Policy, as revised from time to time. If you do not agree to this Privacy Policy, you must not access or use our services and we have the right to not provide you with access to our services.

Parental and Guardian Consent

If you are under the age of 21, you undertake that you have the consent of your parent or legal guardian to register an account on and use Bloodhunt and the Official Website.

Data Subject Rights

You have the right to access your personal information stored in Bloodhunt and the Official Website from time to time in accordance with applicable data privacy laws and regulations in Indonesia.

Data Breach

In the event we fail to maintain the confidentiality of your personal information in Bloodhunt and the Official Website, we will notify you through the contact information provided by you or via Bloodhunt and the Official Website, to the extent required by local laws and regulations.

Data Retention

We will retain your personal information in line with legal requirements.

Notification to Amendment of this Privacy Policy

If you fail to explicitly express your objection to any amended version of this Privacy Policy within fourteen (14) days of the date the relevant amended version of this Privacy Policy is made available, you will be considered as having accepted the changes and agreed to the new Privacy Policy. However, you may stop using or accessing Bloodhunt and the Official Website by unsubscribing or ceasing your use of Bloodhunt and the Official Website at any time, if you cease to agree with the amended Privacy Policy.

Data Accuracy and Third Party Consent

You are responsible for making sure that any personal details which you provide to us are accurate and current. In order to confirm the accuracy of the information, we may also verify the information provided to us, at any time. You hereby represent that you have secured all necessary consent(s) before providing us with any other person’s personal information (for example, for referral promotions), in which case we will always assume that you have already obtained prior consent, and as such, you will be responsible for any claims whatsoever from any party arising as a result of the absence of such consent(s).

Japan

Minimum Age

You are at least 18 years of age to be able to use Bloodhunt and the Official Website. Otherwise, parental consent is necessary.

Consent to transfer to third parties

By selecting “accept”, you consent to the transfer of your personal information to third parties, which may include the cross-border transfer of your information to any country where we have databases or affiliates and, in particular, to Bulgaria, Ireland, Singapore, Sweden, and the United States.

Consent

By selecting “accept”, you consent to the cross-border transfer of your information to any country where we have databases or affiliates and, in particular, to the United States, Singapore and Sweden.

Your Rights

You may request us to notify you about the purposes of use of, to disclose, to make any correction to, to discontinue the use or provision of, and/or to delete any and all of your personal information which is stored by us, to the extent provided by the Act on the Protection of Personal Information of Japan. When you wish to make such requests, please visit www.bloodhunt.com or contact us at Privacy@sharkmob.com.

Kingdom of Saudi Arabia

You consent to the collection, use, disclosure, export (to the extent permitted by applicable laws) and storage of your Personal Information as described in this Privacy Policy.

Kuwait

You represent that you are at least 21 years old, or 18 years old and have obtained parental/guardian consent and, therefore, legally capable of contracting under the applicable laws and regulations in Kuwait.

By accepting this Privacy Policy, you expressly state that you authorize us to collect, use, store, and process your personal data and to disclose this data to third parties whether inside or outside of Kuwait, in line with the provisions of this Privacy Policy.

Macau SAR

You have the right not to provide your personal information. However, as a result, we may not be able to provide Bloodhunt and the Official Website to you. As a Macau SAR data subject you have legal rights in relation to your personal information (to the extent permitted under applicable laws and regulations). You are entitled to make a subject access request to request a copy of the data we process about you, to make a data correction request, and have the right to oppose the use of your personal information for marketing or any other form of commercial prospecting, or on any grounds of personal nature. A fee may be chargeable by us for complying with a data access request.

Malaysia

Language of this Privacy Policy

In the event of any discrepancy or inconsistency between the English version and Bahasa Melayu version of this Privacy Policy, the English version shall prevail.

Children

If you are under the age of 18, please do not use Bloodhunt and the Official Website.

Your Rights

Right of access: You have the right to request access to and obtain a copy of your personal information that we have collected and is being processed by or on behalf of us. We reserve the right to impose a fee for providing access to your personal information in the amounts as permitted under law.

When handling a data access request, we are permitted to request for certain information to verify the identity of the requester to ensure that he/she is the person legally entitled to make the data access request.

Right of correction: You may request for the correction of your personal information. When handling a data correction request, we are permitted to request for certain information to verify the identity of the requester to ensure that he/she is the person legally entitled to make the data correction request.

Right to limit processing of your personal information: You may request to limit the processing of your personal information by using the contact details provided above. However this may affect our provision of Bloodhunt and the Official Website to you.

Contact

To protect your personal information and handle complaints relating to your personal information, we have appointed the following department responsible for managing and protecting your personal information.

Our data protection officer, responsible for the management and safety of your personal information

Email: Privacy@sharkmob.com

Mexico

Language

This Privacy Policy is provided in Spanish for users located in Mexico. In case of dispute, the Spanish version of this Privacy Policy shall prevail.

Age Restrictions

You won’t be able to use Bloodhunt and the Official Website unless you are 18 years old or you have obtained parental/guardian agreement to this Privacy Policy (both for themselves and on your behalf).

Types of Personal Information We Use

For clarification purposes, in section 1 "The types of personal information we use” and section 2 “How we use your personal information” you can find full details about the personal data we use. Therefore, we are providing you with complete information about the personal data we use, in terms of the Federal Law on Protection of Personal Data held by Private Parties and other applicable regulations.

Purposes of Processing

Some of the purposes of processing stated above are for voluntary purposes, including to show you personalised recommendations and advertising. We may also use your personal data for the voluntary purpose of sending information to your email that we may consider relevant to you. You may object the processing of your personal data for voluntary purposes as stated in the section “Your Rights” below.

Please, be informed that we may also use your personal data to comply with legal obligations or requests from competent authorities, assert or defend our rights before the competent authorities / courts, respond to requests you send us in relation to your personal data and to carry out the transfer of personal data detailed in section 3 “How we store and share your personal information”.

Data Transfer Consent

In general, we do not require your consent to carry out the transfers detailed in section 3 “How we store and share your personal information”. However, we require your consent to transfer your personal data to a third party that acquires all or substantially all of us or our business.

By using Bloodhunt and the Official Website and providing us with your personal data, you agree to the data transfers detailed above that require your consent. You may exercise your rights in connection with your personal data as stated in the section “Your Rights” below.

Your Rights

The sub-sections entitled “Access”, “Correction”, “Erasure”, “Objection”, “Restriction of Processing to Storage Only “, which includes the limitation to the use and disclosure of your personal data, and “Advertising” included in Section “Your Rights” above also apply to users that are located in Mexico.

You also have the right to revoke the consent that you have provided us to process your personal data.

To exercise any of your rights, please visit www.bloodhunt.com or contact our Data Protection Officer at Privacy@sharkmob.com.

To know more about your rights, as well as the applicable means, procedures and requirements to exercise any of your rights, please contact our Data Protection Officer at Privacy@sharkmob.com.

Morocco

The protection of your privacy is an important principle for us. We collect information for purposes strictly necessary for the proper use of Bloodhunt and the Official Website.

By accepting these conditions of use, you explicitly accept that your personal data may be subject to processing by Bloodhunt and the Official Website.

Kindly note:

the identity of the Data Controller is Sharkmob AB, email: Privacy@sharkmob.com.
the purposes of the processing for which the data is intended are set out in the table in the section “How we use your personal information”.
recipients or categories of recipients are set out in the second paragraph of the section “How We Store and Share Your Personal Information”.
whether the answer to the questions is compulsory or optional, as well as the possible consequences of a lack of answer: please refer to the section “How we use your personal information” and the section “Your Rights” (sub-paragraph “Objection”).

New Zealand

This section applies to users located in New Zealand:

Overseas Recipients

We take reasonable steps to ensure that third party recipients of your personal information located outside New Zealand handle your personal information in a manner that is consistent with New Zealand privacy laws. However, you acknowledge that we do not control, or accept liability for, the acts and omissions of these third party recipients.

Access

Correction

You have the right to request the correction of any of your personal information we hold that is inaccurate. You can access the personal information we hold about you by logging into your account. If you believe we hold any other personal information about you and that information is inaccurate, please contact us at Privacy@sharkmob.com.

Children

If you are under the age of 16, you should not register an account on and use Bloodhunt and the Official Website.

Your Rights

If you are dissatisfied with our response to your request for access to, or correction of, your personal information or your privacy complaint in respect of your personal information, you may contact the Office of the New Zealand Privacy Commissioner (www.privacy.org.nz).

Data Transfers

Peru

Transfers and delegation of personal information occur as set out in this Privacy Policy and the section “Republic of Korea”.

You may exercise rights related to the protection of personal information by requesting access to your personal information or the correction, deletion or suspension of processing of your personal information, etc. pursuant to applicable laws such as the Personal Data Protection Law (the “Law”).

You may also exercise these rights through your legal guardian or someone who has been authorised by you to exercise the right. However, in this case, you must submit a power of attorney to us in accordance with the Law.

Upon your request, we will take necessary measures without delay in accordance with applicable laws such as the Law.

You can also withdraw your consent or demand a suspension of the personal information processing at any time.

If you consider that your request has not been met you may file a claim with the Peruvian National Authority of Personal Data Protection.

Contact

Data Protection Team, responsible for the management and safety of your personal information
Contact: Privacy@sharkmob.com

Philippines

Minimum Age

You must be at least 18 years of age to be able to use Bloodhunt and the Official Website.

Your Rights

You are entitled to the following rights:

Right to be informed. You may in certain circumstances have the right to be informed whether personal data pertaining to you is being, or has been processed, including the existence of automated decision-making and profiling.
Right to object. You may in certain circumstances have the right to object to the processing of your personal information, including processing for direct marketing, automated processing or profiling.
Right to access. You may in certain circumstances have the right to seek reasonable access to, upon request, your personal information.
Right to rectification. You may in certain circumstances have the right to dispute an inaccuracy or error in your personal information and have us correct it, unless the request is vexatious or otherwise unreasonable.
Right to erasure or blocking. You may in certain circumstances have the right to suspend, withdraw or seek the blocking, removal or destruction of your personal information.

Consent

By consenting to this Privacy Policy, you consent to us:

collecting and processing your personal information as described in the section “How We Use Your Personal Information” above;

sharing your personal information with third parties, companies within our corporate group, and a third party that acquires substantially all or substantially all of us or our business, as described in this Privacy Policy and for the purposes stated herein; and

transferring or storing your personal information in destinations outside the Philippines as described in the section “How We Store and Share Your Personal Information” above.

Qatar

If you are using Bloodhunt and the Official Website in Qatar, you consent (for the purposes of Law No. 13 of 2016 on the Protection of Personal Data as may amended from time to time) to the processing of your information in accordance with this Privacy Policy.

Republic of Korea

How We Store and Share Your Personal Information

Delegation of Processing

For the performance of the services detailed in this Privacy Policy, we delegate the processing of your personal information to the following professional service providers and delegated services:

AWS - Newsletter sign-up for Bloodhunt and the Official Website

Pontica Solutions - Customer support services

Zendesk - Customer support services

Sentry - Crash report services

Google Cloud Platform - Cloud storage (backend)

Microsoft Azure - Cloud storage

Google Analytics and Google Tag Manager – Targeted advertising

Tracker.gg – Generation and publishing of users’ in-game stats on the leader board

Idomoo – Generation of customized videos for the user with users’ in-game stats

Overseas Transfer of Personal Information

We transfer personal information to third parties overseas. Please see the list below for the relevant recipients, country of transfer, date and method of transfer, type of personal information, purpose of use by recipient.

AWS

(https://aws.amazon.com/privacy/?nc1=f_pr)

Information is transferred to the United States] from time to time. Personal information includes: email address, transactional email delivery history (with timestamp, recipient email address, email body). The information is used for newsletter sign-up through Recruitment Website and user recruitment for Bloodhunt and the Official Website. For the data retention period specified under “How We Store and Share Your Personal Information”

Zendesk

(https://www.zendesk.com/company/agreements-and-terms/privacy-policy)

Information is transferred to Ireland, Singapore and Sweden from time to time. Personal information includes: Customer support-related data. The information is used for Customer support services. For the data retention period specified under “How We Store and Share Your Personal Information”

Pontica Solutions

(https://ponticasolutions.com/privacy-policy/)

Information is transferred to Bulgaria from time to time. Personal information includes: Customer support-related data. The information is used for Customer support services. For the data retention period specified under “How We Store and Share Your Personal Information”

Sentry

(https://sentry.io/privacy/)

Information is transferred to the United States from time to time. Personal information includes: IP address, game directory. The information is used for Game analysis and improvement. For the data retention period specified under “How We Store and Share Your Personal Information”

Google Cloud Platform

(https://cloud.google.com/terms/cloud-privacy-notice)

Information is transferred to the United States from time to time. Personal information includes: All data described in the privacy policy. The information is stored in Cloud storage (backend) used by Sharkmob AB in the provision of Bloodhunt. For the data retention period specified under “How We Store and Share Your Personal Information”

Microsoft Azure

(https://privacy.microsoft.com/en-us/privacystatement)

Information is transferred to the United States from time to time. Personal information includes: All data described in the privacy policy. The information is stored in Cloud storage used by Sharkmob AB in the provision of Bloodhunt. For the data retention period specified under “How We Store and Share Your Personal Information”

Tracker.gg

(https://thetrackernetwork.com/home/privacypolicy)

Information is transferred to the United States from time to time. Personal information includes: Tracking data as described in the privacy policy. The information is used for generation and publishing of users’ in-game stats on the leader board. For the data retention period specified under “How We Store and Share Your Personal Information”

Idomoo

(https://www.idomoo.com/privacy-policy/)

Information is transferred to the United States and European Union. Personal information includes: Tracking data as described in the privacy policy. The information is used for generation of customized videos for the user with users’ in-game stats. For the data retention period specified under “How We Store and Share Your Personal Information”

Data Destruction

Personal information is retained in accordance with the data retention periods as detailed in section 4 “Data Retention”. With the exception of the personal information set out below, personal information, which has fulfilled the purpose for which it was collected or used, and has reached the period of time during which personal information was to be possessed, will be destroyed in an irreversible way. Personal information stored in electronic files will be deleted safely in an irreversible way by using technical methods, and printed information will be destroyed by shredding or incinerating such information.

The personal information is required to be retained beyond the data retention periods as detailed in section 4 “Data Retention” are required to be retained pursuant to the following laws:

Act on the Consumer Protection in Electronic Commerce, Etc.

Article 6 of the Act on the Consumer Protection in Electronic Commerce

In an electronic commerce or a mail-order sale:

•Records regarding labelling and advertising (6 months)

•Records regarding execution or withdrawal of a contract (5 years)

•Records regarding the payment of a price and the supply of goods and services (5 years)

•Records regarding customer services or dispute resolution (3 years)

Protection of Communications Secrets Act

Article 41 of the Decree of the Act, Article 15-2 of the Protection of Communications Secrets Act

•Log records, IP address (3 months)

•The date of telecommunications by users, the time that the telecommunications start and end, the frequency of use (12 months)

Your Rights

You may also exercise these rights through your legal guardian or someone who has been authorized by you to exercise the right. However, in this case, you must submit a power of attorney to us in accordance with the Enforcement Regulations of the PIPA.

Upon your request, we will take necessary measures without delay in accordance with applicable laws such as the PIPA.

You can also withdraw your consent or demand a suspension of the personal information processing at any time.

Additional Use and Provision of Personal Information

In accordance with the PIPA, we may use or provide personal information within the scope of reasonably related to the initial purpose of the collection, in consideration of whether disadvantages have been caused to data subjects and whether necessary measures have been taken to secure such as encryption, etc. We will determine with due care whether to use or provide personal information in consideration of general circumstances including relevant laws and regulations such as the PIPA, purpose of use or provision of personal information, how personal information will be used or provided, items of personal information to be used or provided, matters to which data subjects provided consent or which were notified/disclosed to data subjects, impact on data subjects upon the use or provision, and measures taken to protect subject information. Specific considerations are as follows:

whether the additional use/provision is related to the initial purpose of the collection;
whether the additional use/provision is foreseeable in light of the circumstances under which personal information was collected and practices regarding processing;
whether the additional use/provision unfairly infringe on the interests of the data subject; and
whether the necessary security measures such as pseudonymization or encryption were taken.

Domestic Privacy Representative

Pursuant to the Article 32-5 of Network Act and Article 39-11 of the amended PIPA, the information regarding the domestic agent is as follows:

Name: Kite Bird Yuhan Hoesa
Address: 25F, 55, Sejong-daero, Jung-gu, Seoul (Taepyeongro 2-ga)
Telephone Number: +82 22185 0902
Email: koreanlocalrep_sharkmob@proximabeta.com

Contact

Data Protection Department, responsible for the management and safety of your personal information
Telephone: +82 22185 0902
Email: koreanlocalrep_sharkmob@proximabeta.com

Russia

If you are using Bloodhunt and the Official Website in Russia, by using Bloodhunt and the Official Website:

for the purposes of the Russian Federal Law No. 152-FZ dated 27 July 2006 “On Personal Data” (as amended) or any replacement regulations, the processing of your information in accordance with this Privacy Policy; if legitimate interests, optimisation of Bloodhunt and the Official Website or carrying out of the contract are mentioned herein, you agree that, for the purposes of Russian law, the consent so provided can be considered an additional ground for processing (meaning that the processing is conducted with your consent); this consent also covers the processing of any cookies (to the extent that those qualify as personal data under Russian law);
the cross-border transfer of your information to any country where we have databases or affiliates, in particular Singapore, Sweden and the United States;
for the purposes of Article 152.1 of the Russian Civil Code, the processing of your image in accordance with this Privacy Policy; and
for the purposes of Federal Law “On Marketing/Advertising”, that we may share advertising/marketing communications with you, unless you have opted-out from such communications.

The sub-sections “Access”, “Correction”, “Erasure”, “Restriction of Processing to Storage Only”, “Objection” and “Advertising” of the section “Your Rights” above apply to users in the Russian Federation.

We will not implement any material changes to the way we process your personal information, as described in the Privacy Policy, unless we have notified you. We will notify you of any such material changes and may request you to acknowledge such changes. Unless we require the acknowledgment, you shall be deemed to have agreed to the changes, if you continue using Bloodhunt and the Official Website upon the notification.

As regards the representative for Russia, you can contact us at Privacy@sharkmob.com. Please include the word “Russia” in the subject line of your email.

Serbia

Our designated local representative in Serbia is Karanovic & Partners for the purposes of compliance with the Law on Personal Data Protection, and can be contacted at local.representative@karanovicpartners.com. Please include the word “Serbia” in the subject line of your email.

Name: Karanovic & Partners o.a.d. Beograd
Address: Resavska 23, Belgrade, 11000, Serbia
Telephone Number: +381 11 3094 200
E-mail: local.representative@karanovicpartners.com

Singapore

By selecting “accept”, you consent to the cross-border transfer of your information to any country where we have databases or affiliates or third party service providers and, in particular, Bulgaria, Ireland, Singapore, Sweden, and the United States.

Access

You have the right to access your personal information, how we use it, and who we share it with. You can access the personal information you have made available as part of your account by logging into your account. If you believe we hold any other personal information about you, please contact us at Privacy@sharkmob.com.

Correction

You have the right to correct any of your personal information that is inaccurate. You can access the personal information we hold about you by logging into your account. If you believe we hold any other personal information about you and that information is inaccurate, please contact Privacy@sharkmob.com.

Our designated data protection officer for the purposes of compliance with the Personal Data Protection Act 2012 can be contacted at Privacy@sharkmob.com.

South Africa

You have the right to lodge a complaint with the Information Regulator (South Africa) by emailing it on inforeg@justice.gov.za. The Information Regulator (South Africa)’s physical address is 33 Hoofd Street Forum III, 3rd Floor Braampark, Braamfontein, Johannesburg, South Africa.

Sri Lanka

By selecting “accept”, you consent to the terms and conditions of the Privacy Policy and permit the collection, use and disclosure of your personal information. However, if you are under the age of 18, you undertake that you have the consent of your parent or legal guardian to register an account on and use Bloodhunt and the Official Website.

Where you request to withdraw consent or, refrain from further processing of data or, erase or, rectify or, complete your personal information, we will provide you with our response to the request within 21 working days.

Personalised Marketing

By selecting “accept”, you hereby consent to being shown personalised advertisements. You may choose to stop receiving personalised advertising from us by following the opt out instructions included in the Settings section of Bloodhunt and the Official Website or by contacting us at Privacy@sharkmob.com.

Taiwan

We do not knowingly collect or solicit personal information from anyone under the age of 7 or knowingly allow such persons to register on Bloodhunt and the Official Website. If you are under 7, please do not attempt to use or register for Bloodhunt and the Official Website or send any personal information about yourself to us. No one under the age of 7 may provide any personal information to us while using Bloodhunt and the Official Website. In the case of users located in Taiwan, persons under the age of 20 are required to obtain parental/guardian consent prior to using Bloodhunt and the Official Website.

Thailand

By selecting “accept”, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree with this Privacy Policy, you must not use Bloodhunt and the Official Website.

You may request us to discontinue, to restrict the use or provision of, and/or to request for data portability of any and all of your personal information which is stored by us, to the extent provided by the Act on the applicable data privacy laws and regulations in Thailand, including the Thai Personal Data Protection Act. When you wish to make such requests, please visit www.bloodhunt.com or contact us at Privacy@sharkmob.com.

We will give you notice by email of any material changes to this Privacy Policy, and give you an opportunity to reject such changes, failing which the changes will become effective as stated in the notice.

Turkey

Our Data Controller Representative in Turkey for the purpose of compliance with Turkish Law on Personal Data Protection Law (“DPL”) and its secondary regulations, Özdağıstanli Ekici Avukatlık Ortaklığı, can be contacted at localdatarep_sharkmob@iptech-legal.com . Please include the word “Turkey” in the subject line of your email.

You have legal rights, which are set forth in Article 11 of the DPL, in relation to the personal information data we hold about you. As a Turkish data subject, you may have the right to apply to the data controller and (to the extent permitted under applicable laws and regulations):

learn whether or not your personal data has been processed;
request information about processing if your personal data has been processed;
learn the purpose of processing of your personal data and whether they have been used accordingly;
know the third parties in the country or abroad to whom personal data has been transferred;
request rectification in the event personal data is incomplete or inaccurate and to demand the operations in this regard be reported to third parties your personal data has been transferred to;
request deletion or destruction of personal data within the framework of the conditions set forth under Article 7 of the DPL and to demand the operations in this regard be reported to third parties your personal data has been transferred to;
object the occurrence of any consequence that is to your detriment by means of analysis of personal data solely through automated systems, and
demand compensation for the damages that you have suffered as a result of unlawful processing of your personal data.

In accordance with Article 9 of the DPL, your personal data may be transferred abroad as follows:

AWS

(https://aws.amazon.com/privacy/?nc1=f_pr)

Information is transferred to [Singapore and the United States] from time to time. Personal information includes: email address. The information is used for newsletter sign-up through Recruitment Website and user recruitment for Bloodhunt and the Official Website. For the data retention period specified under “How We Store and Share Your Personal Information”

Zendesk

(https://www.zendesk.com/company/agreements-and-terms/privacy-policy)

Pontica Solutions

(https://ponticasolutions.com/privacy-policy/)

Sentry

(https://sentry.io/privacy/)

Google Cloud Platform

(https://cloud.google.com/terms/cloud-privacy-notice)

Microsoft Azure

(https://privacy.microsoft.com/en-us/privacystatement)

Tracker.gg

(https://thetrackernetwork.com/home/privacypolicy)

Ukraine

By accepting this Privacy Policy, you expressly authorize us to collect, use, store, and process your personal data, including disclosing to third parties and transferring to countries other than Ukraine, to the extent and for the purpose provided by this Privacy Policy.

United Arab Emirates

You consent to the collection, use, disclosure, transfer, export (to the extent permitted by applicable laws) and storage of your personal information, as described in the Privacy Policy.

We may voluntarily report a cyber-security incident where it constitutes a crime under UAE law (e.g. under the UAE Cybercrime Law). The incident can be reported to the relevant authorities for the purpose of investigations. Please note that voluntary reporting of a cyber-security incident can also be made to the UAE Computer Emergency Response Team (“CERT”). CERT is a security awareness organisation that provides a process for logging incidents and advising on known cyber security threats in the UAE.

Vietnam

By accepting this Privacy Policy, you expressly agree and authorize us to collect, use, store, and process your personal information, including, lawfully disclosing and transferring it to third parties, as described in this Privacy Policy.

We maintain international standards and security practices for data protection. When your personal information is transferred within or outside your jurisdiction of residence, it will be subject to the same or higher levels of security practices and data protection by the recipient entity as adhered to by us.

Where we permit any third parties to collect and use your personal information, we shall take reasonable measures to ensure that the third parties do not further disclose the personal information.

Your personal information, if required to be disclosed to the law enforcement agencies, public authorities or other judicial bodies and organisations, it will disclosed upon receipt of written request from such organizations.

Your Rights

You have the right to access, correct, and erase the personal information we hold about you. You also have the right to withdraw your earlier provided consent to collect, store, process, use and disclose your personal information and to request us to stop providing your personal information to a third party.

End User License Agreement

Last Updated: April 27, 2022

TABLE OF CONTENTS

1.......... A few important notices—arbitration, refunds, class actions and damages

2.......... What is this document? When can I play?

3.......... Defined Terms

4.......... Additional Terms

5.......... Eligibility and Registration

6.......... License and Use of the Services

7.......... Player Conduct

8.......... Ownership of the Services

9.......... Virtual Goods and Game Currency

10........ Refunds

11........ Beta Testing

12........ App Store; Console Games

13........ Feedback

14........ DMCA/Copyright Policy

15........ Third Party Websites and Resources

16........ Data Charges and Mobile Devices

17........ Service and EULA Modifications

18........ Warranty Disclaimers

19........ Limitation of Liability

20........ Indemnity

21........ Termination

22........ Dispute Resolution and Governing Law – United States

23........ No Assignment

24........ Miscellaneous

25........ Contact Information

A few important notices—arbitration, refunds, class actions and damages

US residents - We want to be super upfront about three important things: First, by using our services you are agreeing to arbitrate almost all disputes rather than have them heard in a court of law or by a jury. Second, if you are in the US you are agreeing not to participate in a class action lawsuit against us. Third, unless otherwise stated herein and to the extent allowed by law, all purchases are non-refundable.

IMPORTANT NOTICE REGARDING ARBITRATION FOR US RESIDENTS: WHEN YOU AGREE TO THIS EULA YOU ARE AGREEING (WITH LIMITED EXCEPTION) TO RESOLVE ANY DISPUTE BETWEEN YOU AND US THROUGH BINDING, INDIVIDUAL ARBITRATION RATHER THAN IN COURT. PLEASE REVIEW CAREFULLY SECTIONS 22 “DISPUTE RESOLUTION” BELOW FOR DETAILS REGARDING ARBITRATION. THIS EULA ALSO INCLUDES A WAIVER OF RIGHTS BY YOU TO BRING A CLASS ACTION AGAINST US AND A LIMITATION ON DAMAGES THAT YOU CAN COLLECT FROM US THAT MAY ARISE OUT OF YOUR USE OF THE SERVICES. BY USING THE SERVICES, YOU AGREE TO THESE PROVISIONS.

IF YOU DO NOT AGREE TO THE TERMS OF THIS EULA, YOU MAY NOT INSTALL, COPY, OR USE OUR SERVICES. WE DO NOT NORMALLY OFFER REFUNDS, EXCEPT WHERE EXPRESSLY AUTHORIZED BY US (SEE SECTION 10 FOR EXCEPTIONS) OR WHERE REFUNDS ARE REQUIRED UNDER LOCAL LAW.

OUR EULA MAY ALSO CONTAIN COUNTRY-SPECIFIC ADDENDA THAT APPLY TO YOU BASED ON THE JURISDICTION IN WHICH YOU RESIDE. To see additional terms applicable to you (which constitute part of this Agreement and may supersede these terms), please check the country-specific language on the EULA website.

What is this document? When can I play?

This is the agreement between you and us for our services you download or access, whether that’s a game, something that supports the game, or something else. You can only use these things once you agree to these terms.

You are now reading our End User License Agreement (“EULA”) which is a legal agreement between you and Sharkmob AB (“we”, “us”, “our”, as appropriate) regarding the Services you use from us. “Services” means collectively, and sometimes individually, the following: (a) each of our Games, and (b) any websites, software or other services we provide with or in support of the Game, whether or not they are installed or used on a computer, console, or a mobile device. “Game” means our game that you download and access that is subject to this EULA, regardless of where you download and/or access it, and any documentation, software, updates, Virtual Goods and Content (each defined below) included in it.

We’ve tried to be straightforward in this EULA and if you have any questions feel free to send us a note at support@sharkmob.com (our “Support Email Address”). You’ll notice that we added some text in italics throughout the EULA to make it easier to read however this text is provided for guidance only, and does not form part of the EULA.

Defined Terms

You’ll notice some capitalized terms in this EULA. They’re called “defined terms,” and we use them so we don’t have to repeat the same language again and again, and to make sure that the use of these terms is consistent throughout the EULA. We’ve included the defined terms throughout because we want it to be easy for you to read them in context.

Additional Terms

Some Services may be available (or only available) through accessing (or downloading from) a third party platform or store, including but not limited to, Facebook, the Epic Games Store, Steam game platform, the Google Play Store and Apple App Store (each, an “App Store”). Your use of the Services is also governed by any applicable agreements you have with any App Store (the “App Store Agreement(s)”). In the event of a conflict between any other App Store Agreement(s), from which you acquire one of our Games, and this EULA with respect to your use of the Services, this EULA will take priority.

The collection of information from you and related to the Services (whether obtained through an App Store or not) is governed by our Privacy Policy at bloodhunt.com/privacypolicy. Our Privacy Policy explains how we collect, use, and disclose information that we collect from and about you.

Eligibility and Registration

The Services we offer have certain age restrictions. Others may require an outside account. When you give us information, you need to make sure it stays up to date. Also, don’t share your account with others without our permission.

1. Age. To create a Game Account (as defined below) and access some of our Services, you must be at least the minimum age for consenting to personal data collection under the law in your jurisdiction. If you are between the minimum age for personal data collection and age of majority in your jurisdiction, your parent or guardian must review this EULA and accept it on your behalf. Parents and guardians are responsible for the acts of their children under 18 years of age when using our Services.

We may allow a minor under the minimum age for personal data collection to register for certain Services with the verified consent of a parent or legal guardian. The parent/legal guardian may be asked to provide additional documentation or perform additional actions as part of the verification and approval process as consistent with applicable law. We recommend that parents and guardians familiarize themselves with parental controls on the devices they provide their child.

1. Account Creation. To access parts of a Game, you may need to create an in-game account (your “Game Account”). Your Game Account, if applicable, is separate from any account you may have with any App Store (your “App Store Account”). You may be able to create your Game Account using an existing account you have with us or your email address. To the extent you create your Game Account through the use of a third party account (for example, your account with Facebook or Google), we may access certain personal information that this third party provides to us such as your email address and name to help create your Game Account. Further information about use of third party accounts is provided in the Privacy Policy at bloodhunt.com/privacypolicy. Please note that you may also be able to play the Game without creating a Game Account, but you may not be able to access certain parts of the Game, and your Game data may be deleted if you uninstall or otherwise delete the Game.
2. Keep Your Information Current. It’s important that you provide us with accurate, complete and up-to-date information for your Game Account and you agree to update such information to keep it that way. If you don’t, we may suspend or terminate your Game Account. You agree that you will not disclose your Game Account password to anyone and will notify us immediately of any unauthorized use of your Game Account. You are responsible for all activities that occur under your Game Account, whether or not you know about them. If you believe that your Game Account is no longer secure, then you must immediately notify us at our Support Email Address.
3. No Account Sharing. You may not sell, resell, rent, lease, share or provide access to your Game Account to anyone else. We reserve all available legal rights and remedies to prevent unauthorized use of our Services, including, but not limited to, technological barriers, IP mapping, and, in serious cases, directly contacting your Internet Service Provider (ISP) regarding such unauthorized use.
4. No False Accounts. You may not create a Game Account for anyone else or create a Game Account in a name other than your own.
License and Use of the Services

As long as you agree to this EULA (and as long as the EULA isn’t terminated—see Section 21), we grant you permission to access and use our Services. If you break the rules or can’t agree, we can’t let you play. Please ensure your system and devices meet the minimum requirements for the Game. Also, if you suffer from an epileptic condition, please talk to a doctor before playing the Game.

1. License Grant. So long as you comply with this EULA and, as applicable, the App Store Agreement(s), we grant you the following license: a personal, non-exclusive, non-transferable, non-sublicensable limited right and license to (i) download and install the Game on the device permitted by the App Store Agreement(s) (if applicable), and (ii) access and use the Services, including any Content, for your personal entertainment purposes leveraging only the functionality of the Game and Services. We and our licensors reserve all rights not granted to you in this EULA. “Content” means all artwork, titles, themes, objects, characters, names, dialogue, catch phrases, stories, animation, concepts, sounds, audio-visual effects, methods of operation, musical compositions, Virtual Goods (defined in Section 9) and any other content within the Services. Content also includes anything generated, created, or that is otherwise developed within the Services by any user (including you) as a result of interaction with the functionality of the Services. We also grant you a limited license to make gameplay videos for certain Games, specified on the Services provided that you agree that all such gameplay video activity is subject to your agreement to and pursuant to our Streaming Policy in Schedule C-1. We may, in our sole discretion, remove, edit or disable any Content for any reason.
2. Content You Create Outside the Services. “User Content” means any Content that you (or other Game Account holders) create or obtain outside the Services that you or another user makes available within the Services. To be clear, if Content is created within the Services, it is not User Content; only Content created or obtained from outside the Services that a user then makes available within the Services is User Content. By making any User Content available through the Services you hereby grant to us the following license: a non-exclusive, transferable, worldwide, royalty-free license, with the right to sublicense, to use, copy, modify, create derivative works based upon, distribute, publicly display, and publicly perform your User Content in connection with operating and providing the Services and Content to you and to other users of the Services. Except to the extent prohibited by law, you waive the benefit of any “moral rights” or “droit moral” or similar rights in any country to any User Content. We may, in our sole discretion, remove, edit or disable any User Content at any time and for any reason, including if we determine that the User Content violates this EULA. We do not assume any responsibility or liability for User Content, for removing it, or not removing it or other Content. We do not pre-screen or review any User Content and do not approve or endorse any User Content that may be available on the Services or our other services.
3. Service Limits Based on Where You Live. We may restrict, modify, or limit your access to and use of certain Content, Virtual Goods, an entire Game, or any or all of the Services depending on the territory in which you are located. Without limiting the foregoing, Content, Virtual Goods, entire Games, or the Services may not be available (in whole or in part) where you are located or may only be available in a modified version, if they do not comply with the laws which apply in your country.
4. Retail Purchase. We may offer codes or product keys that can be activated in a Game or used to activate a Game on the App Store. Subject to foreign exchange control regulations applicable in your jurisdiction, such codes or keys must be purchased (or otherwise obtained legally) through us or one of our authorized retailers to be valid. If you purchase such a code or key from a third party, that third party is responsible for addressing any issues you have with these codes or keys. Subject to applicable law, we will have no responsibility for these codes or keys purchased from any third party or if any purchase occurred in breach with any applicable foreign exchange control regulations.
5. Minimum Requirements. The Game may have minimum requirements for the devices and systems on which you wish to play the Game. We may publish these minimum requirements on the applicable website and/or otherwise notify you in writing. For an optimal experience, please ensure that your devices and systems will meet these requirements before playing the Game.
6. Seizure Warning. The Game may contain flashing lights, images, and other luminous stimulations which may induce epileptic seizures in certain individuals. If you or anyone in your household has an epileptic condition, please consult your doctor before playing any Game. If you experience dizziness, altered vision, eye or muscle twitches, loss of awareness, disorientation, any involuntary movement, or convulsions while playing, please immediately discontinue playing the Game and consult your doctor.
Player Conduct

We strive to make all of our players and users feel safe and welcome when using our Services and playing our games and we want everyone to play by the same rules. So, if you use our Services as intended, without cheating, being abusive, disruptive or disrespectful, or being unfair, you are probably in the clear, but please read all of the terms of this EULA carefully to be sure.

You agree not to do any of the following with respect to the Services, as determined by us, as applicable:

1. use them commercially, for a promotional purpose, or for the benefit of any third party or in any manner not permitted by this EULA;
2. use, or provide, any unauthorized third party programs that intercept, emulate, or redirect any communication between the Services and us or that collect information about the Game;
3. use, or provide ancillary offerings to anyone, that are not offered within the Services by us (or the functionality of the App Store), such as hosting, “leveling” services, mirroring our servers, matchmaking, emulation, communication redirects, mods, hacks, cheats, bots (or any other automated control), trainers and automation programs that interact with the Services in any way, tunneling, third party program add-ons, and any interference with online or network play;
4. access or use them on more than one device at a time;
5. copy, reproduce, distribute, display, mirror, frame or use them (or any of our other materials, intellectual property, or proprietary information) in a way that is not expressly authorized in this EULA;
6. sell, rent, lease, license, distribute, or otherwise transfer the Services, Game or any Content, including, without limitation, Virtual Goods or Game Currency, including participating in or operating so called “secondary markets” for Virtual Goods, Game Currency or Content;
7. attempt to reverse engineer (except as otherwise permitted by applicable local law), derive source code from, modify, adapt, translate, datamine, decompile, or disassemble or make derivative works based upon the Services or any Content;
8. remove, disable, circumvent, or modify any technological measure we implement to protect them or any of their associated intellectual property;
9. create, develop, distribute, or use any unauthorized software programs to gain advantage in any online or other game modes or otherwise Cheat (as defined below);
10. attempt to probe, scan or test its vulnerability or breach any security or authentication measures;
11. access, tamper with, or use non-public areas of the Services;
12. trespass, or attempt to gain access to a property or location where you do not have permission to be or engage in any activity that may result in injury, death, property damage, nuisance or other liability;
13. upload, publish, submit or transmit any User Content, create a user name or account name, or otherwise engage in any behavior that: (i) infringes, misappropriates or violates a third party’s patent, copyright, trademark, trade secret, contractual rights, moral rights or other intellectual property rights, or rights of publicity or privacy, or any other rights of third parties; (ii) violates, or encourages any conduct that would violate any applicable law or regulation or would give rise to civil liability; (iii) is fraudulent, false, misleading or deceptive; (iv) is grossly harmful, racially or ethnically objectionable, disparaging, blasphemous, libelous, defamatory, obscene, pornographic, paedophilic, vulgar or offensive; (v) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (vi) is violent, bullying, or threatening or promotes violence, money laundering or gambling, terrorism, or actions that are threatening or disrespectful to any person or entity; (vii) harms minors in any way; or (viii) promotes illegal or harmful activities or substances;
14. engage in any behavior that: (i) violates, or encourages any conduct that would violate any applicable law or regulation or would give rise to civil liability; (ii) is fraudulent, false, misleading or deceptive, including “trolling;” (iii) is defamatory, obscene, pornographic, vulgar or offensive; (iv) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (v) is disruptive to the Game, App, its users or user community, is violent, bullying, or threatening or promotes violence, terrorism, or actions that are threatening or disrespectful to any person or entity; or (vi) promotes illegal or harmful activities or substances;
15. interfere with, or attempt to interfere with, the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing the Services or any of its users;
16. collect or store any information that could be used to identify an individual, either itself or combined with other information, from the Services from other users of the Services without their express permission;
17. behave in a manner which is detrimental to the enjoyment of the Services by other users as intended by us, in our sole judgment, including, without limitation, harassment, use of abusive or offensive language, game abandonment, game sabotage, spamming, behaving in a disruptive manner, social engineering, or scamming, or contrary to public morals or public policy;
18. impersonate or misrepresent your affiliation with any person or entity, or deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
19. use IP proxying or other methods to disguise the place of your residence, whether to circumvent geographical restrictions on the Services or for any other purpose;
20. play on another person’s Game Account to “boost” that Game Account’s status, level or rank;
21. use the Services in any way that would affect us adversely or reflect negatively on us or the Services or discourage any person from using all or any portion of the features of the Services;
22. encourage, promote, take part in or enable anyone else to do any of the foregoing; or
23. violate any applicable law or regulation.

If you encounter another user who is violating any of these rules, please report this activity to us using the “Report Abuse” function in the relevant Game or part of the Service, if available, or contact us at support@sharkmob.com.

Ownership of the Services

Our Service including our Content and Games is owned by us or our licensors. Our Services may let you upload, post and store photos and other content that you own. You retain your ownership of this content, to which we take a license.

We and our affiliates and licensors own all title, ownership and intellectual property rights in the Services. You agree not to remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Services. You understand and agree that you have no ownership interest in the Services or any Games or Content therein. The Services (and particularly our Games) may have built-in mechanisms designed to prevent granting one user an unfair advantage over other users (these actions are “Cheating” and the software is the “Cheat Detection Software”). We may add or update our Cheat Detection Software periodically as we may require in our sole discretion. The Services and/or the Cheat Detection Software may collect and transmit details about your Game Account, gameplay, and unauthorized programs or processes in connection with Cheating, subject to our Privacy Policy and applicable law. In the event that we in our sole discretion conclude that you are Cheating, you agree that we may exercise any or all of our rights under this EULA, including termination of this EULA and your access to our Services. In addition, if you Cheat in one Game or Service, we may terminate your license to use all of our Games and Services.

Although we are not obligated to monitor access to or use of the Services or to review or edit any Content, we have the right to do so for the purpose of operating and publishing the Services, to ensure compliance with this EULA, to protect the health or safety of anyone that we believe may be threatened, to protect our legal rights and remedies, to report a crime or offensive behavior, or to comply with applicable law. We may (but don’t have to) remove or disable access to any Content, at any time and without notice. We may (but don’t have to) investigate violations of this EULA or conduct that affects the Services.

Virtual Goods and Game Currency

We may offer you some cool features in our games for which you must pay. We need special permission to charge your payment method. These features are owned by us.

1. Purchasing or Obtaining Virtual Goods and Game Currency. Subject to applicable foreign exchange control regulations in your jurisdiction, we may offer certain upgrades and options within our Games that you can buy with real world currency, including, but not limited to, in-game currency where permitted under applicable law (“Game Currency”), character skins, mounts and vehicles, digital cards, experience boosts, gear and other customizations for your in-Game characters, and other such digital add-on items that may improve your Game experience in some way (“Virtual Goods”). Except as otherwise communicated to you within the functionality of the Game, Game Currency and Virtual Goods are not transferable from one Game to another. You may also be able to obtain certain Virtual Goods and Game Currency without purchase, such as an in-Game award. When you purchase Game Currency, Virtual Goods, or a Game itself (each, a “Transaction”), your purchase will be made through the functionality available through the App Store or other platforms we make available to you. Prior to making a Transaction, you should make sure you fully understand the agreement that covers your Transaction, whether that agreement is an App Store Agreement or another payment platform agreement (like our WeGame Platform or a third party payment processor’s terms). There may be limits to the quantity and number of times you can purchase Virtual Goods, Game Currency, or other aspects of your Transaction. For example, there may be a maximum amount of Game Currency you are able to hold (in-Game) or purchase at a given time, or a maximum number of Transactions you may make per day; these additional restrictions may be communicated to you via the functionality of the Services. We may, from time to time, modify, amend, or supplement our fees, billing methods and terms applicable to Game Currency, Virtual Goods or to any purchases, and post those changes in this EULA, in separate terms and conditions or in other terms or agreements posted on the applicable website or as part of the Game or otherwise provided to you by us. Except where prohibited by law in your jurisdiction, such modifications, amendments, supplements or terms shall be effective immediately upon posting and shall be incorporated by reference into this EULA. If any change is unacceptable to you, you may terminate the use of your Game Account at any time.
2. Your License to Virtual Goods and Game Currency. Virtual Goods and Game Currency are digital items and your use of them is governed by this EULA and the App Store Agreement(s). VIRTUAL GOODS AND GAME CURRENCY HAVE NO MONETARY VALUE AND CANNOT BE REDEEMED FOR CASH. VIRTUAL GOODS AND GAME CURRENCY ARE NON-TRANSFERABLE AND NON-TRADABLE, IN WHOLE OR PART, AND ARE NOT PROVIDED FOR INVESTMENT PURPOSES. Virtual Goods and Game Currency are licensed, not sold. Provided you comply with the terms of this EULA and the App Store Agreement(s), we grant you the following license: a personal, non-exclusive, non-transferable, non-sublicensable limited right and license to use any Virtual Goods or Game Currency you gain access to, whether purchased or otherwise obtained, solely in connection with your use of the Game in question and within the Game (unless we otherwise communicate to you that you may use them in multiple Games) and for no other purpose. Unless, expressly permitted by us in a specific Game, you may not trade any such Virtual Good or Game Currency with others. We may cancel, revoke, or otherwise prevent the use of Virtual Good or Game Currency if we suspect any unauthorized or fraudulent activity, and/or to correct any erroneous application of any Virtual Goods or Game Currency to your Account.
3. Changes to Game Currency and Virtual Goods. Except as otherwise prohibited by applicable law, we, in our sole discretion, may modify, substitute, replace, suspend, cancel or eliminate any Game Currency or Virtual Goods, including your ability to access or use Game Currency or Virtual Goods, without notice or liability to you, such as if we need to temporarily suspend the game to make updates, have an emergency that requires us to disable our Services, or if we need to ultimately shut a game down for economic or other reasons due to a limited number of users continuing to make use of the online service over time. YOU AGREE THAT YOU WON’T ASSERT OR BRING ANY CLAIM AGAINST US, OUR AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS (THE “COMPANY PARTIES”) RELATING TO (A) A CLAIM THAT YOU HAVE A PROPRIETARY INTEREST IN ANY GAME CURRENCY OR VIRTUAL GOODS; OR (B) A CLAIM FOR AN ALLEGED MONETARY VALUE OF GAME CURRENCY OR VIRTUAL GOODS LOST UPON (I) DELETION OR SUSPENSION OF YOUR ACCOUNT, (II) ADJUSTMENTS TO THE GAME THAT RESULT IN THE VALUE OF VIRTUAL GOODS OR GAME CURRENCY CHANGING, OR (III) MODIFICATION, TERMINATION OR EXPIRATION OF THIS EULA.
Refunds

Subject to applicable law (including as described in each country-specific addendum below), or App Store policy, (i) all Games, Virtual Goods and Game Currency remain our property, have no monetary value and are not redeemable, refundable, or eligible for any other alternate remedy for any “real world” money or anything of monetary value, unless they are defective, unavailable, or do not perform in accordance with the specifications we provide; (ii) we may revoke your license to such Games, Virtual Goods and/or Game Currency at any time consistent with this EULA without notice or liability to you; and (iii) except where the law in your jurisdiction provides a right of withdrawal that cannot be waived by contract, by purchasing and using any Games, Virtual Goods and/or Game Currency, you hereby waive your right to withdraw from your agreement to purchase the applicable Game, Virtual and/or Game Currency and you agree that you will therefore not be eligible to receive a refund (or any alternative remedy) in relation to such Game, Virtual Good and/or Game Currency. Additionally, you hereby agree that any withdrawal right expires immediately upon purchase and delivery of your Game, Virtual Good and/or Game Currency, unless the law in your jurisdiction provides otherwise. This section does not affect your statutory rights. .

Beta Testing

From time to time we may offer a beta version of one of our Services (a “Beta”). As the name implies, Betas are not commercial launch versions, are not guaranteed to work properly, and may make other parts of your system not work properly as well. For the license granted to you in Section 6 above to extend to the Beta (meaning, for you to have permission to use the Beta), you acknowledge and agree to the following terms in addition to the rest of this EULA:

1. We may automatically delete or modify the information stored on your computer related to the Beta for any reason at any time during the duration of the Beta test;
2. We may terminate the Beta test at any time, which would then render your Beta unplayable or unable to function properly. When we terminate a Beta, you must delete the local Beta instance on your computer and all documents and materials you received from us in connection with the Beta;
3. Use of a Beta is subject to confidential treatment of that Beta and all elements thereof. "Confidential Information" means any information disclosed by us to you, or accessed or provided by you, in relation to the Beta (including any feedback provided and the Game itself). You agree that you will:
  1. not use any Confidential Information other than as necessary to use the Game in accordance with this EULA;
  2. maintain Confidential Information in strict confidence and use the same degree of care to protect it as you use to protect your own confidential information, but in no circumstances less than reasonable care;
  3. not disclose the Confidential Information to any person or entity other than as permitted by us; and
  4. not make any public announcements related to Beta or the Service, including publishing or disclosing any information (e.g. screenshots and specifications) relating to the Beta, without our prior written approval, which we may grant or withhold in our sole discretion.
4. Termination of a Beta by us is not grounds for any kind of refund and your participation in a Beta does not entitle you to any compensation or any free Services, including any Content and Game Currency; and

If and when we release a full (non-Beta) version of the particular Game and we may allow your use of the Game to continue to the full version. If so allowed by us, your continued use of the Game will no longer be subject to this Section 11 but will still be subject to the rest of this EULA.

App Store; Console Games

If a Game is made available to you via an App Store, or if you play a Game on a console, then additional terms may apply.

Where a Game is made available to you via an App Store (whether on your mobile device or console) you acknowledge and agree to the terms in Exhibit B-1 with respect to such Game.

Please note that additional terms will apply if you play the Game on a console:

If you play a Game on a proprietary PlayStation® system, including without limitation the PlayStation®, PlayStation®2, PlayStation®3, PlayStation®4, PlayStation®5, PSP™ (PlayStation®Portable), PlayStation®Vita (PS Vita), and PlayStation®TV (PS TV), and all iterations and server emulation of each (each, a “PlayStation® System”), then please also see schedule B-2 for further terms.

Feedback

We’d love to hear your feedback, good or bad. It helps us improve! But if you give us feedback, we need to be free to use it how we want and without paying you.

We welcome your feedback, comments and suggestions for improvements to the Services (“Feedback”). You can submit Feedback by emailing us at feedback@sharkmob.com or via the functionality of the Services (if available). If you provide us with any Feedback, you hereby grant us the following license: a non-exclusive, transferable, worldwide, perpetual, irrevocable, fully-paid, royalty-free license, with the right to sublicense, under any and all intellectual property rights that you own or control to use, copy, modify, create derivative works based upon, distribute copies of, publicly perform, publicly display and otherwise exploit the Feedback for any purpose and in any country. This license does not lapse or expire even if we do not exercise our rights under this license within a period of one year. If you have rights in the Feedback that cannot be licensed to us under applicable law (such as moral and other personal rights), you hereby waive and agree not to assert those rights. You understand and agree that you are freely giving your Feedback, that we don’t have to use it, and that you will not be compensated in any way for your Feedback. You represent and warrant that you have rights in any Feedback that you provide to us sufficient to grant us and other affected parties the rights described above, including, without limitation, intellectual property rights or rights of publicity or privacy.

In posting such Feedback, you warrant that your feedback is in compliance with this EULA and you will not use obscene or offensive language or submit any material that is, or may potentially be, defamatory, abusive or hateful, an invasion of anyone's privacy, harmful to other users, or breach the applicable laws.

DMCA/Copyright Policy

We respect copyright law and expect our users to do the same. It’s our policy to terminate in appropriate circumstances Game Accounts of users who repeatedly infringe or are believed to be repeatedly infringing the rights of copyright holders.

Third Party Websites and Resources

Outside links are for your convenience, but we can’t guarantee them.

The Services may contain links to third-party websites or resources. We provide these links only as a convenience and are not responsible for the content, products or services on or available from those websites or resources or links displayed on such websites. You acknowledge sole responsibility for and assume all risk arising from, your use of any third-party websites or resources.

Data Charges and Mobile Devices

This is a reminder that you’re responsible for any data-related charges that you may incur for using our Services.

You are responsible for all data-related charges that you may incur for using our Services, including, without limitation, mobile, text-messaging, and data charges. You should understand or ask your service provider what charges you may incur before using the Services.

Service and EULA Modifications

When we update this EULA, you need to agree to the updated version to keep using our Services. We also need the freedom to update any part of the Services whenever we see fit, so we are letting you know we can do so at any time.

We may (but don’t have to) update this EULA at any time whenever we think there is a need. Subject to applicable law, if we do so, you will be prompted to agree to the updated EULA upon your next access to the Services or when the updated EULA is otherwise communicated to you. You must agree to these updates to continue using the Services.

We may provide patches, updates, or upgrades to the Services that must be installed in order for you to continue to use the Services. We may update the Services remotely without notifying you, and you hereby consent to us applying such patches, updates, and upgrades. If your device can prevent automatic updates, you may not be able to access the Services until you manually update the Services yourself on your device. We may modify, suspend, discontinue, substitute, replace, or limit your access to any aspect of the Services at any time. Subject to applicable law, you acknowledge that any character data, game progress, game customization or other data related to your use of any particular Game and other elements unique to the Services may cease to be available to you at any time without notice from us, including, without limitation, after a patch, update, or upgrade is applied by us. You agree that we do not have any maintenance or support obligations with respect to the Services.

Subject to applicable law, we may change the price of the Services, Games, Virtual Goods, Game Currency or Content, at any time, for any reason, without notice or liability to you.

Warranty Disclaimers

We don’t make any guarantees about the Services.

TO THE MAXIMUM EXTENT PERMITTED BY LAW THE SERVICES ARE PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND. WITHOUT LIMITING THE FOREGOING, THE COMPANY PARTIES EXPLICITLY DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. The Company Parties make no warranty that the Services will meet your requirements or be available on an uninterrupted, secure, or error-free basis. The Company Parties make no warranty regarding the quality, accuracy, timeliness, truthfulness, completeness or reliability of the Services.

Limitation of Liability

This section limits what you can recover from us in a dispute.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW THE COMPANY PARTIES WILL NOT BE LIABLE IN ANY WAY FOR ANY:

1. LOSS OF PROFITS,
2. LOST REVENUE,
3. LOST SAVINGS,
4. LOSS OF DATA, OR
5. ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES,

ARISING OUT OF OR IN CONNECTION WITH THIS EULA OR THE SERVICES, OR THE DELAY OR INABILITY TO USE OR LACK OF FUNCTIONALITY OF THE SERVICES, EVEN IN THE EVENT OF ONE OF A COMPANY PARTY’S FAULT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, INDEMNITY, PRODUCT LIABILITY, BREACH OF CONTRACT, BREACH OF WARRANTY, OR OTHERWISE AND EVEN IF THAT COMPANY PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. FURTHER, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE AGGREGATE LIABILITY OF THE COMPANY PARTIES ARISING OUT OF OR IN CONNECTION WITH THIS EULA OR THE SERVICES WILL NOT EXCEED: (A) THE TOTAL AMOUNTS YOU HAVE PAID (IF ANY) OR ARE PAYABLE BY YOU TO US FOR THE PARTICULAR GAME OR SERVICE IN QUESTION DURING THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENTS GIVING RISE TO SUCH LIABILITY; OR (B) IF (A) DOES NOT APPLY, FIFTY DOLLARS ($50 USD). THESE LIMITATIONS AND EXCLUSIONS REGARDING DAMAGES APPLY EVEN IF ANY REMEDY FAILS TO PROVIDE ADEQUATE COMPENSATION AND ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN YOU AND US.

Notwithstanding the foregoing, some countries, states, provinces or other jurisdictions do not allow the exclusion of certain warranties or the limitation of liability as stated above, so the above terms may not apply to you. Instead, in such jurisdictions, the foregoing exclusions and limitations will apply to the maximum extent permitted by the laws of such jurisdictions. Also, you may have additional legal rights in your jurisdiction, and nothing in this EULA will prejudice such rights that you may have as a consumer of the Services.

Indemnity

If someone sues us based on your breach of this EULA or your access/use of the Services, you agree to defend us or pay for our defense in that lawsuit.

You agree to indemnify (in other words, compensate for all and any losses incurred), pay the defense costs of, and hold the Company Parties and their employees, officers, directors, agents, contractors, and other representatives harmless from all claims, demands, actions, losses, liabilities, costs and expenses (including, without limitation, attorneys’ fees, costs, and expert witnesses’ fees) that arise out of or in any way are connected with: (a) your access to or use of the Services; or (b) any claim that, if true, would constitute a breach by you of this EULA. You agree to reimburse us for any payments made or loss suffered by us, whether in a court judgment or settlement, based on any matter covered by this Section 20.

Termination

We reserve the right to terminate this EULA as we see fit in accordance with the applicable law. Reasons we may terminate this EULA include, but are not limited to: if we wind down our game offerings in your region, if you violate this EULA, or if the App Store terminates your App Store Account.

To the fullest extent consistent with applicable law, we may suspend, modify or terminate your access to and use of the Services, including any Game, Virtual Goods, and Content, with no liability or notice to you in the event that (a) we cease providing the Game to similarly situated users generally; (b) you breach any terms of this EULA (including the App Store Agreement(s) and our other policies specified in this EULA); (c) the owner of the applicable App Store terminates your App Store Account; or (d) we otherwise deem it necessary to suspend or modify your access to and use of the Services or terminate this EULA in our sole discretion. You may also terminate this EULA by deleting and uninstalling the Game on any and all of your devices or by deleting your App Store Account. A suspension or modification of your access to and use of the Services will result in your inability to access and use some or all features of the Services, as determined by us in our sole discretion. Upon any termination of this EULA, the rights granted to you will automatically terminate, you may no longer exercise any of those rights or this EULA. Subject to applicable law, we may, in our sole discretion, provide continued access to and use of the Services prior to such termination.

Where required by applicable law, termination of this EULA does not require a court decision to effect termination or a notice served by a court bailiff as a prerequisite to termination.

Except to the extent required by law, all payments and fees are non-refundable under all circumstances, regardless of whether or not this EULA has been terminated.

The following sections will survive termination of this EULA: 8 (first two sentences only), 13, 19, 20, 22 through 25, and this sentence of Section 21.

Dispute Resolution and Governing Law – United States

This section only applies if you are accessing, using, or have purchased the Services in the United States.

You agree that any disputes between us will be handled by binding arbitration under California law.

1. Governing Law and Forum Choice. This EULA and any action related thereto, including but not limited to any dispute, controversy, difference, or claim arising out of or relating to this EULA, a Game, or the Services, including the existence, validity, interpretation, performance, breach or termination thereof or any dispute regarding non-contractual obligations arising out of or relating to this EULA, a Game, or the Services (collectively, “Disputes”) will be governed by the Federal Arbitration Act, federal arbitration law, and the laws of the State of California, without regard to its conflict of laws provisions. Except as otherwise expressly set forth in this Section 22, the exclusive jurisdiction for all Disputes (defined below) that you and we are not required to arbitrate will be the state and federal courts located in the Northern District of California, and you and we each waive any objection to jurisdiction and venue in such courts.

US residents—if there is a dispute between us, we agree we’ll resolve it through arbitration (in your home area) instead of through the courts. You are also agreeing not to participate in a class-action lawsuit against us. (This section is long, so we’re providing mini-explanations for each part.)

1. Mandatory Arbitration of Disputes. We each agree that any Dispute will be resolved solely by binding, individual arbitration and not in a class, representative or consolidated action or proceeding. You and we agree that the U.S. Federal Arbitration Act governs the interpretation and enforcement of this EULA, and that you and we are each waiving the right to a trial by jury or to participate in a class action. This arbitration provision shall survive termination of this EULA.
2. Location of Arbitration. If you are a resident of the United States, any arbitration will take place in your county of residence, to the exclusion of all other venues.

Disputes that qualify for small claims court or relate to the infringement of our intellectual property do not have to be arbitrated.

1. Exceptions. As limited exceptions to Section 22(b) above: (i) we may both seek to resolve a Dispute in small claims court if it qualifies; and (ii) we each retain the right to seek injunctive or other equitable relief from a court to prevent (or enjoin) the infringement or misappropriation of our intellectual property rights.

The American Arbitration Association’s Consumer Arbitration Rules will apply. Arbitration will be near where you live unless we agree otherwise.

1. Conducting Arbitration and Arbitration Rules. The arbitration will be conducted by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (the “AAA Rules”) then in effect, except as modified by this EULA. The AAA Rules are available at www.adr.org or by calling 1-800-778-7879. A party who wishes to start arbitration must submit a written Demand for Arbitration to AAA and give notice to the other party as specified in the AAA Rules. The AAA provides a form Demand for Arbitration at www.adr.org.

Any arbitration hearings will take place in the county (or parish) where you live, unless we both agree to a different location. The parties agree that the arbitrator shall have exclusive authority to decide all issues relating to the interpretation, applicability, enforceability and scope of this arbitration agreement.

Unless your claim is frivolous or for more than $10,000, we’ll pay the filing, administration, and arbitrator fees. We won’t seek attorney fees from you, but if you win you can seek them from us to the extent allowed by law.

1. Arbitration Costs. Payment of all filing, administration and arbitrator fees will be governed by the AAA Rules. We’ll pay for all filing, administration and arbitrator fees and expenses if your Dispute is for less than $10,000, unless the arbitrator finds your Dispute frivolous. If we prevail in arbitration we’ll pay all of our attorneys’ fees and costs and won’t seek to recover them from you. If you prevail in arbitration you will be entitled to an award of attorneys’ fees and expenses to the extent provided under applicable law.

Except for Section 22(d), the arbitration may only award injunctive relief for the party seeking injunctive relief, and to the extent necessary to provide that relief. Any public injunctive relief sought must be litigated in a civil court.

1. Injunctive and Declaratory Relief. Except as provided in Section 22(d) above, the arbitrator shall determine all issues of liability on the merits of any claim asserted by either party and may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. To the extent that you or we prevail on a claim and seek public injunctive relief (that is, injunctive relief that has the primary purpose and effect of prohibiting unlawful acts that threaten future injury to the public), the entitlement to and extent of such relief must be litigated in a civil court of competent jurisdiction and not in arbitration. You and we agree that litigation of any issues of public injunctive relief shall be stayed pending the outcome of the merits of any individual claims in arbitration.

You agree not to participate in a class action and only bring claims as an individual. Your dispute can’t be combined with other people’s claims.

1. Class Action Waiver. YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR OUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, if the parties’ dispute is resolved through arbitration, the arbitrator may not consolidate another person's claims with your claims, and may not otherwise preside over any form of a representative or class proceeding. If this specific provision is found to be unenforceable, then the entirety of this Dispute Resolution (Section 22) shall be null and void.

If a court decides a part of this section is unenforceable, the rest still applies.

1. Severability. With the exception of any of the provisions in Section 22(h) above, if an arbitrator or court of competent jurisdiction decides that any part of this EULA is invalid or unenforceable, the other parts of this EULA will still apply.
No Assignment

You cannot transfer or assign this EULA to anyone else.

You may not assign or transfer this EULA, by operation of law or otherwise, without our prior written consent. Any attempt by you to assign or transfer this EULA, without such consent, will be null and void. Notwithstanding the title of this Section, we may freely assign or transfer this EULA without restriction. Subject to the foregoing, this EULA will bind and inure to the benefit of the parties, their successors and permitted assigns.

Miscellaneous

This EULA is our whole agreement (no outside promises). The official version is English. If parts of this EULA don’t apply, the rest remains as much as possible. If we don’t enforce part of this EULA, it doesn’t mean we won’t in the future or we won’t enforce our other rights. Also, except for App Stores, no one other than you or us can enforce this EULA.

1. Entire Agreement. This EULA and any other document or information referred to in this EULA constitutes the entire and exclusive understanding between you and us regarding the Services and supersede any and all prior oral or written understandings or agreements between you and us regarding the Services.
2. Language. The original language of this EULA is in English; any translations are provided for reference purposes only. To the maximum extent permitted by applicable law, you waive any right you may have under the law of your country to have this EULA written or construed in any other language.
3. Severability. This EULA describes certain legal rights. You may have other rights under the laws of your jurisdiction. This EULA does not change your rights under the laws of your jurisdiction if the laws of your jurisdiction do not permit it to do so. As noted above, limitations and exclusions of warranties and remedies in this EULA may not apply to you because your jurisdiction may not allow them in your particular circumstance. In the event that certain provisions of this EULA are held by a court or tribunal of competent jurisdiction to be unenforceable, those provisions will be enforced only to the furthest extent possible under applicable law and, with the exception of any provisions in Section 22(h), the remaining terms of this EULA will remain in full force and effect.
4. No Waiver. Your and our actions or inactions will not create any other rights under this EULA except as what is explicitly written within this EULA. Our failure to enforce any right or provision of this EULA will not be considered a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by one of our duly authorized representatives. Except as expressly set forth in this EULA, the exercise by either party of any of its remedies under this EULA will be without prejudice to its other remedies under this EULA or otherwise.
5. Third Party Rights. Except as described in Section 12, a person who is not a party to this EULA will have no right under to enforce any of its terms.
Contact Information

If you have any questions about this EULA or the Game, please contact us at our Support Email Address.

Schedule B-1: App Store Terms

If you download a Game from the App Store, then notwithstanding anything in this EULA to the contrary, you acknowledge and agree that:

We, and not the App Store, are solely responsible for the Game.
The App Store has no obligation to provide any Game maintenance or support.
If the Game cannot meet its warranties (if any), you may notify the App Store and the App Store will refund you the purchase price of the Game (if applicable) and, to the maximum extent permitted by applicable law, the App Store will have no other warranty obligation whatsoever with respect to the Game. Any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be our sole responsibility.
The App Store is not responsible for addressing any claims you have or any claims of any third party relating to the Game or your possession and use of the Game, including, without limitation: (i) product liability claims; (ii) any claim that the Game fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.
In the event of any third party claim that the Game or your possession and use of the Game infringes that third party’s intellectual property rights, we will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim to the extent required by this EULA.
The App Store, and its subsidiaries, are third party beneficiaries of this EULA and upon your acceptance of this EULA, the App Store will have the right to enforce this EULA against you as a third-party beneficiary thereof.
You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a terrorist-supporting country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
You must also comply with all applicable third party terms of service or similar agreement when using the Game.

Schedule B-2: PlayStation® Terms

If you play a Game on a PlayStation® System and are a SIEA (as defined below) user or a SIEE (as defined below) user, then notwithstanding anything in this EULA to the contrary, the following terms apply with respect to your playing of the Game on the PlayStation® System:

1. We, not any SIE Company (as defined below), are solely responsible for the Game.
2. Each SIE Company is a third-party beneficiary of this EULA. This EULA is an agreement between us and you only, not between any SIE Company and you. “SIE Company” means each of Sony Interactive Entertainment, Inc. (“SIE INC.”), Sony Interactive Entertainment America LLC (“SIEA”), and Sony Interactive Entertainment Europe Ltd. (“SIEE”) (SIE Inc., SIEA and SIEE are collectively referred to as “SIE Companies”).
3. Subject to compliance with the terms of this EULA, you may only play the Game on a PlayStation® System that you own or control, or on other such system to which the Game is delivered by PlayStation™Network. “PlayStation™Network” means the proprietary online network operated by the SIE Companies or their affiliates accessible via the PlayStation® Systems and other devices, including services provided as part of or through that network, such as PlayStation™Now and the PlayStation™Store. PlayStation™Network includes new services and features developed and offered after the date of this EULA, and other online networks launched after the date of this EULA, as specified by the SIE Companies.
4. You agree not to copy, publicly perform or broadcast the Game in a manner that is not unauthorized by us.

If you play a Game on a PlayStation® System and are a SIEA user, then notwithstanding anything in this EULA to the contrary, the following additional terms also apply with respect to your playing of the Game on the PlayStation® System:

Purchase and use of items are subject to the Network Terms of Service and User Agreement. This online service has been sublicensed to you by Sony Interactive Entertainment America.

If you play a Game on a PlayStation® System, and are a SIEE user, then notwithstanding anything in this EULA to the contrary, the following additional terms also apply with respect to your playing of the Game on the PlayStation® System:

You agree not to commercially exploit your User Generated Content without our consent and SIEE’s consent. You authorize SIEE, its affiliates and other PlayStation™Network users, to use, distribute, copy, modify, display, and publish your User Generated Content, your PlayStation™Network Online ID (and, if you choose to use it, your name) throughout the PlayStation™Network and other associated services such as websites associated to the Game. You also authorize SIEE without payment to you, to license, sell and otherwise commercially exploit your User Generated Content (for example, selling subscriptions to access your User Generated Content and/or receiving advertising revenue in connection with User Generated Content), and to use your User Generated Content in the promotion of PlayStation® products and services and the Game. "User Generated Content": text, messages, comments, pictures, photographs, voice, music, videos, game assets, game videos, game-related information and other materials (i) created by you or others on PlayStation™Network and/or (ii) shared by you or others via PlayStation™Network.
Subject to applicable law, we do not exclude or limit our liability for: (i) death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; (ii) fraud or fraudulent misrepresentation; and (iii) any liability that cannot be excluded or limited under applicable law. Subject to the foregoing and subject to Section 19 of the EULA, the aggregate liability of the Company Parties arising out of or in connection with this EULA or the Services, and your only remedy, is limited to £50 (or local currency equivalent).
Any content purchased in an in-game store will be purchased from Sony Interactive Entertainment Network Europe Limited ("SIENE") and be subject to PlayStation™Network Terms of Service and User Agreement which is available on the PlayStation™Store. Please check usage rights for each purchase as these may differ from item to item. Unless otherwise shown, content available in any in-game store has the same age rating as the game.

Schedule C-1: Streaming Policy

Introduction.

We hope that you enjoy our games and support your interest in producing game-play videos, whether live or recorded (“Videos”), that share your gaming experiences with others, using images, video, sound effects, in-game music or other assets from our games (“Content”). Please note however, that in most cases using our Content without our permission is illegal and a violation of our rights. This policy helps inform you of the limited rights we grant you to share your experience with our Content with the public in your Videos.

Your use of our Content in Videos must be limited to non-commercial purposes, except as expressly stated under this Streaming Policy:

You may only use our Content in your Videos for non-commercial uses, except as we expressly state under this Streaming Policy. As such, you may not license your Video which leverages our Content to any company or anyone else for a fee or other form of compensation or for any other commercial use without first receiving our written authorization to do so. Note that we reserve the right to use our own Videos for commercial purposes. Further, any of your Videos that leverage our Content must contain commentary, gameplay, or sufficient originality to make it, in our sole discretion, educational or promotional. Examples of Videos that would NOT qualify under this policy are clips of cut-scenes from games or recordings of a particular game’s soundtrack (without any commentary discussing the cut-scene or soundtrack).

We do however permit you to receive payment based on the following two methods, provided you comply with the other portions of this Streaming Policy:

Monetization of your Video that leverages our Content through advertisements served by the platform which hosts your Video such as YouTube or Twitch (a “Platform”).
Receiving donations via a donation link posted on your profile or in the Video description on a Platform.

How you may distribute your Video:

Subject to the terms of the applicable EULA and this Streaming Policy, you may create Videos using our Content, and you’re free to distribute such Videos on websites where viewers are permitted to view these Videos without any charge of any kind. We understand that some websites may offer paid services. Provide that the website that hosts these Videos provides a free method to allow viewers to view them, you may distribute the Videos on that website.

What you may not include in your Video that leverages our Content:

You may not include in any Video (nor anywhere linked near or on the same webpage as the Video) any content that is prohibited as User Content under the EULA and the following:

Anything that could imply that the Video is produced by us or that we endorse you or your Video (unless you have an endorsement relationship with us as covered by a separate written or other agreement);
Any information related to cheats, hacks, exploits, bugs, or third party programs, including links to any of the foregoing; nor
Uses of our Content that breach applicable law or are derogatory to us or that, in our discretion, may damage the value, goodwill, or reputation of us, our affiliates, our products, Content, or brands.
Any behavior or conduct that violates public morals and ethics.

Ratings – keep your Videos appropriate as follows:

Your Video should match the ratings guidelines for the game it relates to and must not in any event contain any content that would violate the “T” rating of the Entertainment Software Rating Board (“ESRB”) or the “16” rating of the Pan European Game Information (“PEGI”).

Disclosure – you must identify us as the copyright holder of our Content and disclaim our endorsement:

In any Video that leverages our Content that you provide, you must include a prominent disclaimer (either at the beginning of the Video or, if live-streaming, near the Video in a visible font) as follows:

Portions of the content provided here, including trademarks and copyrights and any other intellectual property rights, are owned or held by Sharkmob AB or its licensor(s) and all rights in and to the same are reserved by Sharkmob AB. This content is not official Sharkmob AB content and is not endorsed or approved by Sharkmob AB.

Some additional important information:

As solely determined by us, we may terminate your right to host, distribute or otherwise make available a Video that leverages our Content for business or other reasons without notice or liability to you. In such cases, we may (but do not have to) contact you or applicable websites or Platforms regarding terminating such rights to any such Video.

Privacy Policy & EULA

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